Sr. Mobile Service Technician
The Sr. Mobile Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.
This position will be working remote for several months until Rutherford, NJ Service Center opens in 2025 and Technician will then work in-house.
The Role:
- The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.
- Confidently repair electro-mechanical issues and perform diagnostics
- Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.
- Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
- Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories
- Follow correct repair order documentation procedures, i.e. The Three C's
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
- Demonstrate attention to detail and passion for creating positive client experiences
- Ability to work remotely and support mobile service team as needed
- Other duties as assigned
Qualifications:
- 4+ years of experience as a Service Technician or Diagnosis Technician
- High School Diploma or GED (Required)
- ASE Certifications
- Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
- Experience in luxury automobile repair environments
- Customer facing experience exhibiting excellent written and verbal communication skills
- Proficient in Microsoft Office as well as learn proprietary DMS software
- Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
- EPA 609 Certification
- Willingness to complete Lucid provided CPR training post hire
- Valid driver license with no suspensions within the past year
Preferred Qualifications:
- ASE Certified Master Technician
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