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Revenue Operations Analyst II

Salt Lake City, UT

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.  

We are looking for a smart, energetic, passionate, and organized individual to join the Go-to-Market Operations team. This role will support the go-to-market teams in the administration and execution of compensation plans and ensuring that monthly and quarterly compensation amounts are complete and accurate. This role will act as a partner to Revenue Operations, People Operations, Accounting, and FP&A teams to ensure total alignment and compliance with internal controls and processes. As a Revenue Operations Analyst, you will develop a deep understanding of Lucid’s internal systems (both technical and non technical), analyze data, and find ways to improve processes. An ideal candidate will have a love of technology, collaborate well in a team environment, and have a desire to work in a role that is continuously evolving as our organization grows.

Responsibilities:

  • Administration and validation of go-to-market compensation plans in commissions software, ensuring compensation data and plans are up-to-date
  • Preparing monthly and quarterly go-to-market commissions that are complete, accurate, and timely for monthly accruals and payroll submission
  • Ensuring commission approval flows, internal controls, and key processes are followed and documented thoroughly
  • Participating in the monthly close process and external audit by providing commission accruals, analysis, reporting, and support 
  • Serving as the point of contact for compensation and commission-related inquiries for go-to-market teams, including reporting and analysis on compensation plans and commissions
  • Improving and implementing new systems and processes that optimize commissions efficiency and user experience
  • Facilitating total alignment and process compliance between Go-to-Market Operations, Revenue Operations, People Operations, Accounting, and FP&A teams
  • Maintaining highest degree of integrity and confidentiality

Requirements:

  • BA/BS degree, accounting or finance degree a plus
  • 2-3 years experience in payroll, accounting, compensation, or a similar role
  • Able to thrive in a fast-paced, rapid growth environment
  • Able to work efficiently in Microsoft Excel (e.g. lookups, pivot tables, complex formulas)
  • Strong verbal and written communication skills with good interpersonal skills to build relationships with key stakeholders
  • Detail-oriented and organized to ensure work is complete, accurate, and timely
  • Have a track record of being able to work independently, collaboratively, and on multiple initiatives at the same time with a demonstrable record of driving results
  • Able to identify problems as well as propose and implement creative data-driven solutions
  • Resourceful, innovative, and are always looking for ways to drive process improvement and act as an agent for change

Preferred Qualifications:

  • Undergraduate degree in Business, Finance, IS, Marketing, Economics, Math, Statistics, or other technical degree with strong academic performance
  • Experience with Salesforce, Spiff, Tableau, and SQL a plus but not required
  • Passion for working with emerging technologies and an ability to understand new technical concepts
  • Experience using AI to improve workflows or processes

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