Customer Service Representative

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

WHAT YOU WILL BE DOING:

Located in our Cadillac office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products.  This team serves as a call center for our Michigan market.  Day-to-day responsibilities include:

• Answering incoming inquiries
• Building and maintaining excellent relationships with new and existing customers
• Assisting customers in product selection through fact finding
• Generating and delivering product quotes
• Following up on quotes and product inquiries to close sales
• Providing customer/vendor support and timely problem resolution
• Working in tandem with the production team to ensure timely completion and delivery of customer orders
• Providing customers support and timely problem resolution
• Engaging with customers via outbound activity including phone calls, emails, hand-written cards and other forms of communication.
• Creating raving fans of the Lumbermen’s brand
• Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Office Manager

At Lumbermen’s, our business is built on relationships.  It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.  

REQUIRED EDUCATION/EXPERIENCE

• High School diploma/GED required
• 2-5 years’ experience in a professional customer service environment
• Prior experience in a building materials environment desired

REQUIRED SKILLS

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us.  You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices, and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace.   In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.