Crew Leader

CREW LEADER | JOB DESCRIPTION 

 

SUMMARY 

At Magnolia, the Crew Leader is a first level leader to the Retail team and is responsible for guest experience, facilitating the team experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. This position ensures that top notch product education and guest experience is happening among the Retail Sales Associates and Specialists. Crew Leaders lead with enthusiasm and are specialists in training, coaching, and communication. They take initiative, have strong problem-solving skills and provide feedback for the team, and are agile in adapting to the ebbs and flows of the day-to-day business. They work closely with the Assistant Store Manager to provide coaching on enhancing the people experience, guest satisfaction, and meeting business needs. This position connects with guests in genuine and authentic ways and serves as a Magnolia brand ambassador. This position works from the Magnolia Silos Grounds in Waco, Texas. It reports to the Assistant Store Manager and has supervisory responsibilities.   

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Coordinate daily operations to ensure the strategic and efficient running of shifts   
• Coach team members, ensure efficient workflow, and maintain high quality standards* 
• Assign daily tasks to Retail Associates and Specialists to meet assigned sales goals and metric objectives   
• Assist in onboarding, on-going training, and coaching of team to ensure strong team dynamics* 
• Learn and utilize all available technology to train team members, including operation of RF-SMART devices and the inventory management system  
• Demonstrate strong guest-focused engagement on the sales floor    
• Drive conversion and upsell by actively promoting products and cross-selling based on guest needs* 
• Lead the team in preparing the store for opening and closing, including replenishing displays, other merchandise requirements, opening/closing registers, and counting daily deposit* 
• Document daily activities, performance data, and any incidents  
• Collaborate with Assistant Store Manager to track team performance and provide feedback, addressing any issues and working to improve team productivity and morale* 
• Remain up to date on company communication, priorities, and rollouts  
• Contribute positively to a high-energy, fast-paced environment  
• Honor company safety policies and procedures and work in partnership with the team to ensure a safe workplace  
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

 

COMPETENCIES 

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals. 
• Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns. 
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. 
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience. 
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals. 
• Hard skills: Strong customer service skills required. Ability to work in a fast-paced, energetic environment required. Basic understanding of iPadOS tablet technologies and functions required. Proficiency in Microsoft Office Suite preferred. 

 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent preferred 
• 1-3 years of related work experience preferred 
• Must be available to work evenings, weekends, special events, and holidays 
• All full-time employees must be available to open and close the store twice a week 
• All part-time employees must be available to open and close the store once a week 

 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

 

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.