Head of Channel Strategy & Operations

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

The Head of Channel Strategy & Operations is a senior member of the Channel Growth team and reports to the Chief Commercial Officer.  You will be critical in efficiently driving growth through Maven’s commercial agreements with Health Plans, PBMs, and other channel partners while building out scalable processes to ensure the Channel Growth team runs effectively to drive increased revenue and profitability. You will own the cross-functional relationships with other Growth teams and Product, Clinical, Operations, and Legal, unblocking issues and driving effective collaboration with these teams. Your scope will include ownership over the team’s core day-to-day functioning, performance tracking and management, channel enrollments, and the delivery of our contractual obligations to our payer partners.

As Head of Channel Strategy & Operations, you will:

• Develop and execute against a scaled channel service models varied by type of partnership that drive increased revenue generation and higher operating margins
• Report on key financial and operational metrics at the aggregate and individual channel levels, so that internal teams and executives at Maven understand the health of each channel partnership, including ownership of the channel steering committee
• Oversee channel enrollments across all lines of business with support from the Channel, Client Success, Marketing, and Product teams
• Partner with internal channel leaders and other internal stakeholders to identify, develop actions, and project manage improvement strategies for under performing channels 
• Establish cross-channel operations, pricing, and contracting strategies, including but not limited to enrollment marketing related obligations, performance guarantees, and product related integrations
• Ensure Maven is meeting its contractual obligations, working with teams to deliver on performance guarantees, SLA reporting, and other commitments
• Scope and define adjacent partner relationships in categories like healthcare experience, brokers & consultants, and similar
• Act as the primary point of contact to other Growth functions as well as Product, Engineering, Clinical, and Operations for market insight translation, non-standard projects and integrations, and channel team support needs
• Ensure knowledge transfer and standardization across channel growth team members by maintaining and training on account management functions
• Partner with the Product Marketing team to establish and maintain library of channel marketing materials and RFP responses

We’re looking for you to bring:

• 10+ years relevant experience that includes
• Experience working for or with health plans or PBMs 
• A track record of working with high-performing Growth teams
• Building and scaling systems and processes in high-growth, fast-paced, high-performing environments
• Demonstrated ability to develop meaningful cross-functional relationships 
• Is a strong executive communicator, partner and teammate
• Is effective at navigating ambiguity and leading through change

Preferred candidates have:

• Operationalized complex partnerships in the payer and/or provider spaces, including benefit administration
• Experience across multiple areas of the healthcare continuum (e.g. provider, value-based care, digital health)
• Startup experience 

The base salary range for this role is $200,000 - $240,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

This role requires active work authorization in the US.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. 

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.