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Partner Success Manager

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Mercury is looking to expand our Partner Success team! This person will help manage both our external partners and internal partnerships team operations and processes. The Partnerships team is a very collaborative team and works very closely with all functions in the company including, marketing, business development, relationship management, raise, venture debt, events, support, and onboarding.

Here are some things you’ll do on the job:

  • Work closely with the partnership team to execute on team-wide initiatives and opportunities
  • Drive pre-event and post-event activations for the partnership team
  • Drive new partner activations
  • Project management
  • Reporting daily, monthly, and quarterly analytics to our partners
  • Work internally with customer support, compliance, onboarding, sales, marketing, and relationship management teams on behalf of our partners and their referrals
  • Work with different types of partners and their referrals that include, Startups, SaaS, Legal, VCs, Accelerators, Bloggers, Affiliates, Accountants, and more
  • Provide top-tier customer service for both our partners and our partner referrals
  • Communicate with both partners and their referrals via Slack groups, personal email, our internal ticketing system, and phone calls
  • Work through an email inbox in our ticketing system

You should:

  • Have a bachelor’s degree or equivalent experience
  • Experience with managing multiple projects for both internal and external parties
  • Experience implementing systems and processes for internal teams
  • Familiarity with project and sales management software such as Asana, Salesforce, Linear, Dato, etc.
  • Have great written communication skills
  • Excited to work in a high-paced environment
  • Pay extremely close attention to detail
  • Work efficiently and independently, but know when to ask for help 
  • Understand how to prioritize your work and keep an organized, clean inbox
  • Have excellent critical thinking skills and enjoy problem-solving
  • A desire to improve both internal and external processes and products 
  • Delight in providing an exceptional customer experience
  • Be curious about the US banking system

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees located in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $96,100 - $120,100
  • US employees located outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $91,900 - $108,100
  • Canadian employees (any location): CAD 97,900 - 115,200

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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