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Director, Client Success

Kansas City, MO

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As a Director, Solutions Analyst you will…

Oversee and lead all account management processes on your respective accounts within our Adobe practice. You’ll act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams. Utilizing industry knowledge and experience, you will inspire team members to help make our platform solutions innovative, smart, and compelling. This position involves consistent client contact and operates at a high level in all account and relationship management aspects. It also requires a depth of marketing technology expertise, preferably in the Adobe solutions space.

Be accountable and responsible 

  • Managing a portfolio of new and existing accounts that leverage various Adobe products under the Content Supply Chain umbrella
  • Creating relationships with senior clients to facilitate the overall needs of the client and agency
  • Guiding clients by educating them with strategy, ideas, trends, and thought leadership
  • Efficiently balancing the dual expectations and concerns of the agency and our clients
  • Leveraging experience and capabilities to craft strategic and creative solutions for both existing and new business clients
  • Growing business by utilizing experience to identify additional business needs and implement solutions
  • Incorporating senior staff from other departments as project objectives or issues warrant
  • Facilitating the estimation and proposal process for new work
  • Authoring and negotiating statements of work, ensuring documentation, accuracy, and implementation follow-through
  • Managing account financial revenue and profitability

These are the qualifications we’re looking for

  • 6-8 years experience of account management/client success experience leading digitally-focused experiences, ideally within the Content Supply Chain
  • Bachelor’s degree preferably in marketing or business management and/or equivalent work experience
  • Experience in formulating and driving long-term strategic account strategies, plans, and roadmaps
  • Demonstrated understanding of Customer Relationship Management, Content Management, Channel Management, Analytics, Digital Marketing and Digital Tools
  • Delivery experience in project management or consulting desired
  • Proven competencies in managing complex client organizations and relationships
  • Ability to prepare clear and concise presentations and lead strategic discussions internally and with clients
  • Experience in negotiation and organization skills with strong attention to detail
  • Facilitates team motivation and team leadership skills
  • Ability to work with a distributed team with tact and good judgment

#LI-DP1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $96,100 - $120,200, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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