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Account Director

Boston, MA

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, you will…

Dive into the heart of our Life Science client services team and lead the charge! We're seeking a passionate and strategic Account Leader to forge powerful, lasting relationships between our clients and our creative agency wizards. You'll be the go-to problem solver, the mastermind behind innovative in-store and digital campaigns that truly captivate. Imagine: collaborating with a brilliant team, flexing your industry expertise, and seeing your ideas come to life in a fast-paced, high-energy environment. If you thrive on building connections and crafting impactful solutions, this is your moment!

Be Accountable and Responsible

  • Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs for in-store and owned digital properties 
  • Efficiently and effectively balance the dual expectations of the agency and our clients 
  • Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budget
  • Guide clients by educating them with strategy, ideas, trends, and thought leadership 
  • Create and build relationships with clients to deliver on the overall needs of the client and agency
  • Sign off on internal agency materials for reporting to the client 
  • Grow business by utilizing experience to identify additional business needs and implement solutions 
  • Leverage experience and capabilities to craft strategic creative solutions for both existing and new business clients
  • Incorporate senior staff from other departments as project objectives or issues warrant 
  • Manage and grow a team as a mentor and trusted advisor to the account team. 

These are the qualifications we’re looking for

  • Bachelor’s degree or equivalent experience
  • 8-10 years of account management experience at an advertising agency or similar 
  • Strong background with store experience in marketing, product messaging, and emerging technologies
  • Life Sciences/Pharma experience and understanding of the MLR process is a plus 
  • Superior professional communication and presentation skills and thrives in a fast-paced environment
  • Ability to evaluate competitive communications across categories, consumers, services, cultural trends, etc. 
  • Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
  • Advanced client management skills, especially as it relates to expanding business within existing clients
  • Commitment to the client, attention to detail, and strong problem-solving ability

#LI-VM1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $108,150 - $129,750, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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