Technical Account Manager

About Mesh

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. By unifying these platforms into a single network, Mesh is pioneering an open, connected, and secure ecosystem for digital finance. Mesh has raised over $120M in funding and is backed by notable investors including Paradigm, PayPal Ventures, Galaxy Ventures, Money Forward, QuantumLight, Samsung Next, Consensys, and more. For more information, visit https://www.meshconnect.com/.

Overview

Mesh is hiring a Technical Account Manager (TAM) to lead customer success during the critical go-live and post-go-live phases, focusing on integration success, product adoption, and transaction volume growth. This role will act as a trusted advisor to our most strategic customers, helping them scale their Mesh usage and become long-term partners. The ideal candidate is highly technical, comfortable with APIs and crypto/payments infrastructure, and thrives at the intersection of product guidance, program management, and customer engagement.

This person will play a central role in driving customer outcomes, providing structured updates on performance, running strategic reviews, and helping customers achieve—and showcase—real business results using Mesh.

Responsibilities

• Serve as the primary post-sale point of contact during go-live and early post-go-live phases
• Partner with Solutions Architects to ensure technical implementations are optimized for long-term success
• Monitor and analyze customer performance metrics (e.g. conversion, transaction success, volume)
• Conduct weekly syncs, monthly reporting, and quarterly business reviews with key customers and their leadership
• Deliver insights and recommendations to help customers increase usage, expand use cases, and hit commercial milestones
• Act as a technical advocate for the customer, escalating issues and partnering with Product and Engineering when needed
• Develop deep knowledge of Mesh’s product, APIs, and integration best practices
• Guide customers to reference-ability and eventual participation in case studies, webinars, and customer storytelling opportunities
• Travel occasionally for key customer on-sites (as needed for relationship building or go-live support)

Requirements

• 5+ years in Technical Account Management, Solutions, Implementation, or Customer Success roles in API-first SaaS, fintech, or crypto/payments companies
• Strong technical aptitude, with the ability to understand and explain how Mesh’s platform works to both engineering and non-technical audiences
• Hands-on experience working with REST APIs and integration workflows
• Proven success managing post-sale customer programs, technical onboarding, or volume-driven KPIs
• Excellent communication, stakeholder management, and presentation skills, especially with senior/executive customer contacts
• Comfortable owning metrics, building decks, and presenting performance results both internally and externally
• Ability to travel up to 30% nationally and internationally

Bonus if you have

• Familiarity with wallets, exchanges, or payment flows in the crypto/Web3 ecosystem

If you are passionate about building simple solutions to complex problems and are obsessed with creating and building value, we would love to hear from you. Join our dynamic team and contribute to the development of cutting-edge fintech solutions! We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you're looking for an exciting opportunity to help build a rapidly growing company and make a significant impact, we encourage you to apply.