Summary of Role: As the Platform Specialist you will serve as the critical technical bridge between dealership technicians, field staff, and engineering teams, providing expert diagnostic support that directly impacts customer satisfaction and vehicle quality. You'll conduct investigations of emerging technical issues, delivering preliminary analysis and ensuring rapid, effective solutions for customer vehicle repairs. This role offers the opportunity to enhance responsiveness across our entire service network while contributing to continuous improvements in overall vehicle quality and performance. Responsibilities: Technical Problem Resolution – Support Tech Line agents to handle complex Tech-Line calls and provide advanced diagnostic support, ensuring complete resolution of challenging vehicle repair issues from initial contact through final closure Investigate and Analyze Emerging Issues - Conduct in-depth technical investigations of product quality concerns, providing preliminary analysis and detailed reporting to Product Support Management Identify potential field quality issues based on data – Analyze Tech-Line calls/cases, warranty claims, customer connection calls and Product Quality Reports (“PQR”) from Canada and US-territories in close collaboration with key stakeholders, implement additional reporting with key stakeholders Drive Failure Resolution – partner with internal stakeholders and Mitsubishi Motors (“MMC”) for identified issues using existing reporting structures to address, escalate and follow-up on identified quality concerns Communicate Failure Resolution – Develop and align Technical Service Bulletins (“TSB”) and Technical Information Newsletter (“TIN”) for emerging issues to increase Fix Right First Time (“FRFT”), Dealer and Customer Satisfaction Index (“CSI”) Support Advanced Vehicle Programs - Provide specialized technical assistance for prototype and pre-production vehicles, contributing valuable field insights to next-generation product development Maintain Technical Documentation - Prepare comprehensive written reports with digital photography, maintain accurate KTI databases, and ensure timely reporting that supports continuous improvement initiatives Identify Technical Training Opportunities– Align with Warranty, Management, and Technical Training team on additional trainings needed to improve FRFT, CSI and to lower warranty and goodwill. Travel to dealerships and Vehicle Processing Centers to provide hands-on technical assistance, port modification training, and specialized support to field operations as needed Support Advanced Vehicle Programs - Provide specialized technical assistance for prototype and pre-production vehicles, contributing valuable field insights to next-generation product development Collaborate with Engineering Teams - Work directly with engineering staff to investigate field complaints, duplicate product quality conditions, and implement effective solutions Support Team Members – Provide support to technical staff, especially but not limited to Tech Line Team, sharing expertise to elevate overall team capabilities and contribute to a collaborative learning environment Drive Continuous Learning - Partner with team members, key stakeholders and management to identify training opportunities, attend technical development programs, and stay current with evolving automotive technologies Other duties as assigned or required. Required Qualifications: 4+ years of “hands-on” vehicle analytical/technical experience in positions such as: Automotive Training Instructor, Automotive Repair Technician, etc. BA/BS degree in automotive technology or related technical area (or equivalent combination of education and experience). ASE Master Technician Certification. May require 5% travel (both domestic and international). Must maintain a valid unconditional driver’s license and MMNA approved driving record. Pay Transparency:  The base salary for this position ranges between $70,000 to $85,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits. Perks and Benefits: Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans. Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required. Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service. Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups. Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options. Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area. Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

Summary of Role: MMNA is seeking a District Sales Manager to join our South Regional Sales team. As a DSM, you will work in a business consultant capacity, assisting MMNA dealers to profitably sell Mitsubishi vehicles and accessories, while providing their customers with an excellent buying experience. This position supports 9 dealers across West Texas, Arizona, and New Mexico. The ideal candidate must be located in AZ, preferably Phoenix. Responsibilities: Attain district wholesale and retail sales objectives. Contact dealerships, and coordinate wholesale, retail vehicle, and P.O.E. accessory sales activities with dealer principal, general manager and/or department managers. Develop and maintain an effective, professional long-term relationship with dealers within the assigned district. Communicate with dealerships and provide consistent direction of policies, procedures, etc. Monitor dealer’s adherence with policies and procedures, and participation in sales, marketing, and advertising programs. Advise Region management of non-compliance situations and recommend solutions. Analyze individual dealership sales, market penetration, and vehicle inventory. Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction. Educate Dealers on the constant changes in marketing; the use of social media, electronic marketing tools, “customer” Dealer rating i.e. “Reputation”, Google Star, Cars.com etc. Enroll Dealers in the latest marketing Programs and Services. Work with Dealers on Mitsubishi logo and website compliance. Work with Dealers and their sales staff to assure they are properly trained using Mitsubishi’s Academy and MiShowroom and MiDelivery. Work with Dealers to research and resolve outstanding incentive payments. Work with Dealers in the utilization and claiming of their RDA and Co-op Funds. Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts. Other duties as assigned or required. Required Qualifications: Preferred 3+ years of professional exempt level automotive retail/wholesale experience or prior automotive retail sales experience such as Sales Representative, Sales Manager, F&I Manager. Prefer Bachelor’s degree or equivalent combination of education and experience. Extensive travel is required. Must maintain a valid unconditional driver’s license and a MMNA approved driving record. Pay Transparency:  The base salary for this position ranges between $90,000 to $100,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits. Perks and Benefits: Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans. Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required. Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record. Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service. Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups. Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options. Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.

Summary of Role: As a Regional Aftersales Support Manager, you are a key member of the Company’s management team, serving as a brand ambassador and consultative operational expert in the Region.  Reporting to the Regional Aftersales Manager (RAM), you will work with the RAM to provide consistent and effective partnership with Region dealer partners to increase profitability in parts and accessories and the service lane, and optimize the customer experience, ensuring positive brand awareness and loyalty.  You will serve as an Aftersales dealership operations expert in the Region, providing consultative guidance to dealer partners on implementation and optimization of programs and best practices, assist the RAM in providing guidance, support and mentorship to the Region Dealer Parts and Service Manager (DPSM) team, and collaborate directly with the DPSMs, working shoulder-to-shoulder with them at dealer partner contacts. You also will be instrumental in the implementation of Momentum 2030, Mitsubishi Motors’ long-term business plan to achieve a modernized retail sales and service model, a path to network expansion and sales growth, and to be a leader in industry change and evolution.  Responsibilities: DEALER OPERATIONS PARTNERSHIP Serve as an expert consultant to Mitsubishi Motors dealer partners on Aftersales operations in the Region, leveraging deep knowledge of dealership operations and Mitsubishi Motors’ Aftersales programs and best practices to identify revenue generating opportunities and develop operations improvement plans. Review dealer partner financial statements and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices. Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams. Be especially visible to dealer partners who are challenged in the areas of performance, profitability, and customer experience, encouraging adherence to best practices, policies and procedures, and providing direct guidance and consultation on operational improvements. Drive Aftersales performance for both MMNA and dealer partners in the Region by helping the RAM and dealer partners to achieve and exceed profitability targets, grow customer pay business, improve customer experience (and CSI scores), increase customer retention and loyalty, and boost parts and accessory sales. REGION LEADERSHIP Act as a mentor for District Parts and Service Managers (DPSMs), coaching them on best practices in dealer communications and consultative partnership, performance, MMNA’s strategic plans, KPIs and initiatives. Engage in visits with dealer partners and DPSMs regularly to assist RAM with DPSM team management and effectiveness, assisting the RAM to build and manage a high performing team. Assist with onboarding and training new DPSMs within the Region. Utilizing deep operations knowledge of each market within the Region, work with RAM and Dealer Development team to advise on planning for, and ensure successful implementation of, Aftersales Parts, Accessories, and Service Lane strategies and best practices for new dealers in the Region. Work with the RAM and the Dealer Development team to manage the process of dealer terminations, including service and parts documentation and compliance with MMNA’s policies and procedures. Work with Region Leadership, Sales Operations counterparts, Dealer Development team, and Legal Department when a dealer partner refuses to uphold its obligations to MMNA and/or its customers as an authorized Mitsubishi Motors dealership, ensuring consistency and accountability. Serve as the primary Project Manager in the Region’s Aftersales business, from ensuring the successful implementation of new programs to the execution of special projects and strategies, in partnership with other members of Company management. Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments in the Company to provide information and expertise that helps to improve operations while mitigating risk. Assist the RAM by turning strategy into execution, keeping the Region’s Aftersales business running smoothly, absorbing complexity and aligning execution, allowing the RAM to focus on vision, growth, and high-impact decisions. LOCATION OF POSITION AND TRAVEL This role requires that you live within the Region, preferably in one of the major markets within the Region, and close to a major metropolitan airport.  You will typically be able to  work from home one day per week, but should be traveling within the Region to dealer partners 3-4 days per week, including overnight travel.  It is not expected that this position will require international travel. Required Qualifications: 6+ years professional exempt-level automotive retail/wholesale experience, including experience as a District Parts and Service Manager (or equivalent position in the industry). BS/BA or equivalent combination of education and experience. Holistic understanding of dealership and OEM operations. Demonstrated ability to manage multiple priorities in a fast paced environment while demonstrating flexibility and adaptability. Strong interpersonal and communication skills, ability to communicate with credibility and develop trust at all levels of the organization. Ability to model the MMC Way and MMNA values with team members, fostering a positive culture and employee experience Must maintain a valid unconditional driver’s license and a MMNA approved driving record. Pay Transparency:  The base salary for this position ranges between $120,000 to $135,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits. Perks and Benefits: Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans. Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required. Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.  Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service. Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups. Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options. Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.