Automotive Platform Specialist

Join the Mitsubishi Motors North America (MMNA) Team!  

Summary of Role: As the Platform Specialist you will serve as the critical technical bridge between dealership technicians, field staff, and engineering teams, providing expert diagnostic support that directly impacts customer satisfaction and vehicle quality. You'll conduct investigations of emerging technical issues, delivering preliminary analysis and ensuring rapid, effective solutions for customer vehicle repairs. This role offers the opportunity to enhance responsiveness across our entire service network while contributing to continuous improvements in overall vehicle quality and performance.

Responsibilities:

• Technical Problem Resolution – Support Tech Line agents to handle complex Tech-Line calls and provide advanced diagnostic support, ensuring complete resolution of challenging vehicle repair issues from initial contact through final closure
• Investigate and Analyze Emerging Issues - Conduct in-depth technical investigations of product quality concerns, providing preliminary analysis and detailed reporting to Product Support Management
• Identify potential field quality issues based on data – Analyze Tech-Line calls/cases, warranty claims, customer connection calls and Product Quality Reports (“PQR”) from Canada and US-territories in close collaboration with key stakeholders, implement additional reporting with key stakeholders
• Drive Failure Resolution – partner with internal stakeholders and Mitsubishi Motors (“MMC”) for identified issues using existing reporting structures to address, escalate and follow-up on identified quality concerns
• Communicate Failure Resolution – Develop and align Technical Service Bulletins (“TSB”) and Technical Information Newsletter (“TIN”) for emerging issues to increase Fix Right First Time (“FRFT”), Dealer and Customer Satisfaction Index (“CSI”)
• Support Advanced Vehicle Programs - Provide specialized technical assistance for prototype and pre-production vehicles, contributing valuable field insights to next-generation product development
• Maintain Technical Documentation - Prepare comprehensive written reports with digital photography, maintain accurate KTI databases, and ensure timely reporting that supports continuous improvement initiatives
• Identify Technical Training Opportunities– Align with Warranty, Management, and Technical Training team on additional trainings needed to improve FRFT, CSI and to lower warranty and goodwill. Travel to dealerships and Vehicle Processing Centers to provide hands-on technical assistance, port modification training, and specialized support to field operations as needed
• Support Advanced Vehicle Programs - Provide specialized technical assistance for prototype and pre-production vehicles, contributing valuable field insights to next-generation product development
• Collaborate with Engineering Teams - Work directly with engineering staff to investigate field complaints, duplicate product quality conditions, and implement effective solutions
• Support Team Members – Provide support to technical staff, especially but not limited to Tech Line Team, sharing expertise to elevate overall team capabilities and contribute to a collaborative learning environment
• Drive Continuous Learning - Partner with team members, key stakeholders and management to identify training opportunities, attend technical development programs, and stay current with evolving automotive technologies
• Other duties as assigned or required.

Required Qualifications:

• 4+ years of “hands-on” vehicle analytical/technical experience in positions such as: Automotive Training Instructor, Automotive Repair Technician, etc.
• BA/BS degree in automotive technology or related technical area (or equivalent combination of education and experience).
• ASE Master Technician Certification.
• May require 5% travel (both domestic and international).
• Must maintain a valid unconditional driver’s license and MMNA approved driving record.

Pay Transparency: 

The base salary for this position ranges between $70,000 to $85,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!