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Senior Professional Services Manager

London, UK (Hybrid)

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Role

The Senior Professional Services Manager will be a strategic enterprise transformation advisor, playing a critical role in helping our enterprise customers achieve maximum value from their Mixpanel investment. This role is focused on positioning Mixpanel as a key partner for a customer's overall business performance and metrics strategy

The successful candidate will seek out ambiguous and consistently changing technical challenges and organize them into repeatable frameworks and deliverables that drive value for our customers. This role is an initial Individual Contributor role, with a clear opportunity to build and lead a team over time.

Key partnerships will include working closely with customer senior leadership to guide business outcomes and drive real revenue impact. Internally, this individual will partner directly with the Go-to-Market team (Sales, Solution Engineering, and Customer Success) to identify and deliver services to our largest customers.

Responsibilities

Your primary objectives will be to act as a trusted advisor to customers and help them achieve their business outcomes, while ensuring the success of Mixpanel as measured by your impact to ARR and Services Revenue. 

  1. Act as an Executive Advisor for key technical leaders within our customer base and build/maintain strong relationships with senior leadership level personas in enterprise accounts.
  2. Work closely with Sales to structure new business opportunities and develop comprehensive proposals and presentations for customers.
  3. Develop tooling, methodologies, and collateral to communicate the value of Mixpanel
  4. Build repeatable frameworks and industry playbooks to be utilized by Customer Success and partners to sell and deliver solutions beyond initial onboarding.
  5. Act as the strategic point of contact for a small portfolio of Enterprise customers, owning the strategy and execution plan for key milestones like proof-of-value, time-to-value, and long-term retention/growth.
  6. Conduct customer, market, and industry research to continuously develop and refine Mixpanel’s service capabilities and organized offerings.
  7. Present at industry events and represent Mixpanel as a thought leader at executive meetings.
  8. Author and deliver thought leadership content (e.g., blog posts, white papers) with an opinionated point-of-view on industry trends (e.g., data architecture best practices, analytics/metrics strategy) and highlight the impact of successful services engagements.

We're Looking For Someone Who Has

  • 7+ years of experience in Management Consulting or Professional Services roles at B2B SaaS companies with a track record of successful business development and delivery.
  • Proven ability to partner with Sales on large enterprise deals, acting as a technical and strategic advisor to define complex people, process, and technology requirements that extend beyond standard "happy path" onboarding.
  • Technical expertise in data and analytics, including hands-on experience with Digital Analytics and Product Analytics. Deep knowledge of customer data platforms and their specific place within a company's overall data architecture.
  • Strong executive presence, and experience running workshops with customer executives (onsite and virtual) and the ability to create digestible, aesthetically pleasing deliverables.
  • Experience with building practice areas and organized, repeatable offerings is highly desirable.
  • Experience with program and change management specifically regarding enterprise transformations, digital transformation, and SaaS adoption.
  • Technically curious and willing to work across go-to-market teams with a focus on reusable assets and upleveling others

Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

  • Make Bold Bets: We choose courageous action over comfortable progress.
  • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
  • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
  • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
  • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
  • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

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