Platform Operations & Experience Director

$250,000 - $325,000
Full-time / Onsite

About The Role

We’re looking for a highly technical, independently driven, and detail-oriented individual to join our Clinical Operations team as Platform Operations & Experience Director. You’ll play a pivotal role at the intersection of care delivery, engineering, and product—building systems that enable providers to thrive and patients to receive better outcomes.

You’ll partner closely with Clinical, Product, Engineering, Data, and Care teams to improve provider experience, drive performance, and design a seamless, tech-enabled onboarding process. You’ll spend ~70% of your time as an individual contributor, and ~30% managing cross-functional projects and/or direct reports.

What You’ll Do

• Build and implement infrastructure that improves the overall experience—including onboarding, portal usage, EMR integrations, and ongoing support

• Collaborate with engineering and data teams to create intelligent tools that streamline workflows and improve patient outcomes

• Use SQL/Python to analyze provider performance data, identify friction points, and surface opportunities for optimization

• Design and manage onboarding flows to ensure everyone is fully supported, technically trained, and set up for success

• Maintain close collaboration with Product, Care, and Engineering to ensure cross-functional alignment and execution

Who You Are

• Bachelor's degree in a STEM field (Mechanical or Electrical Engineering preferred)
• Strong technical skills: advanced in SQL and Python, able to collaborate with engineers and understand system architecture
• Experience with provider-facing EMRs, clinical portals, or healthcare tech infrastructure
• Skilled at breaking down complex workflows and designing systems that scale
• Comfortable working directly with providers to understand pain points and design better solutions
• Strategic thinker who can zoom out to see the bigger picture, while executing at the detail level
• Thrives in a fast-paced, collaborative environment and is comfortable being in-office full-time in our downtown San Francisco HQ

Why Mochi

We’re building something ambitious, and we know that great teams are the foundation of great companies. At Mochi, you’ll work with collaborative people, move quickly, and help shape the future of our organization. If you’re excited by impact, ownership, and growth, we want to hear from you.

Life at Mochi 💫

At Mochi Health, we believe you do your best work when you feel your best. From thoughtfully designed perks and healthcare options to high-impact work and real ownership, everything here is built to support you.

🥗 Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

💰 Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

💸 Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

💣 Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions

🚀 High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

👩‍💻 World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure

✨ Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans.

🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive.

🧘 Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority

🎉 Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either

📍 Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration

 

The base salary for this full-time position ranges from $250,000 to $325,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

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