Job Application for Software Training Consultant I - ENT/ Allergy at Modernizing Medicine, Inc.

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South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Training Consultant Level 1 - ENT/ Allergy to join our positive, passionate, and high-performing Customer Success Team focused on training small and medium complexity practices on our proprietary software. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. This Training Consultant is responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager.

This is an exciting opportunity to leverage your medical knowledge and training skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques.
Establish rapport; gain and maintain credibility with diverse audiences.
Report software improvements and enhancements to software engineers.
Help our clients adopt best practices in using our solution to manage their practice.
Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
Record details of client feedback through the training process.
Contribute to the creation of training resource material.
Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
2+ years experience in software training, implementation, and/or relevant medical practice experience.
Demonstrates good problem-solving skills and effective decision-making abilities.
Possesses excellent written and verbal communication skills.
Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
Ability to work independently as well as part of the training team.
Positive and personable attitude with a customer service focus.
A professional, patient, and balanced approach to handling difficult customer situations.
Able to establish and maintain effective communication and relationships with customers and teammates.
Takes initiative in goal fulfillment and deadlines.
Excellent time management and organizational skills.
Basic knowledge of Apple products including Mac, iPad, and iPhone.
Ability to easily learn new software.
Detail-oriented.

#LI-SM1 #LI-REMOTE

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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ACKNOWLEDGEMENT: The information that I am submitting in this application is true and correct. I understand that in the event of my employment by the Company, I shall be subject to dismissal if any information that I have given in this application is false or misleading or if I have failed to give any information herein requested, regardless of the time elapsed after discovery. I authorize the Company to inquire into my educational, professional and past employment history and references as needed to research my qualifications for this position. I hereby give my consent to any former employer to provide employment-related information about me to the Company and will hold the Company and my former employer harmless from any claim made on the basis that such information about me was provided or that any employment decision was made on the basis of such information. I further authorize the Company to obtain any credit and consumer check. I hereby grant the Company, a limited license and right to use, store and process all of the information and data that I have provided or posted in this application, including my resume and other documentation submitted ("Information"), and the right to sublicense this Information to third parties who may have access to this information and data for purposes of assisting the Company in its recruiting and hiring efforts and activities, and/or who host, operate or otherwise perform on the Company's recruiting websites, including this site. I hereby represent to the Company that any Information does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person. If I am a California resident, I hereby acknowledge and agree that I have received and had an opportunity to review the Privacy Notice for California Residents Seeking Employment with Modernizing Medicine, Inc., (available here). I agree to indemnify, defend and hold the Company harmless from any third party claim, action, suit or proceeding arising out of or resulting from the Information. I understand that nothing in this employment application, the granting of an interview or my subsequent employment with the Company is intended to create an employment contract between myself and the Company under which my employment could be terminated only for cause. If employed, I will be required to provide original documents which verify my identity and right to work in the United States under the Immigration Reform and Control Act (IRCA) of 1986. The document(s) provided will be used for completion of Form I-9. *** BY TYPING MY FULL NAME BELOW, I hereby acknowledge that I have read and understand the above and I agree to the above terms in their entirety. **

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Software Training Consultant I - ENT/ Allergy

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