Supply Partner Manager

New York, New York, United States

About Moloco:

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms. 

That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked in the top 10% of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the Stratus Award for 2023. In 2023, we received Google’s Cloud DevOps Dreamers Award, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified Great Place to Work! Check us out on Glassdoor and be sure to get an inside look at working at Moloco on Instagram, Twitter, and YouTube.

Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo.

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You’ll Be Contributing to Moloco: 

We are looking for a dynamic and results-oriented Supply Partner Manager to join our team. This role is at the intersection of customer success, product expertise, and revenue growth. As a trusted partner to our clients, you will build strong relationships, ensure customers derive maximum value from our solutions, and drive expansion opportunities. This role requires exceptional communication, analytical skills, and a proactive mindset to contribute to our team culture and business success.

The Opportunity: 

Deliver Exceptional Customer Experience

  • Manage customer relationships, acting as the primary point of contact for day-to-day communication.
  • Build trusted relationships with curiosity, proactive value, and a human touch.
  • Adhere to timelines and goals while effectively communicating progress to all stakeholders.
  • Prioritize work across accounts to deliver timely, responsive, and thoughtful service.

Maximize Product Utilization and Client Success

  • Acquire and maintain in-depth knowledge of Moloco’s products and the industry to guide client conversations and education.
  • Oversee day-to-day account activities, including campaign setup and generating performance reports.
  • Proactively monitor campaign performance and identify opportunities for optimization, experimentation, and expansion.
  • Use data tools (e.g., Salesforce, Moloco Cloud Platform, Looker) to provide benchmarks, analysis, and actionable insights.
  • Collaborate cross-functionally to resolve technical issues and improve client satisfaction.

Drive Revenue Growth

  • Develop and execute strategies to upsell and cross-sell products, expanding customer revenue.
  • Balance short-term and long-term revenue opportunities with a strategic mindset.
  • Use storytelling and data-driven analysis to influence stakeholders and drive revenue growth.
  • Ask critical questions to identify opportunities, resolve challenges, and align Moloco solutions to client needs.

Enhance Internal Processes and Product Development

  • Identify opportunities to improve service quality and efficiency, scaling solutions for broader impact.
  • Provide actionable market feedback to internal teams, driving product enhancements.
  • Build credibility as a partner with cross-functional teams, including Operations, Data Science, Product, and Engineering.

Foster a High-Performance Team Culture

  • Demonstrate extreme ownership and accountability, contributing to a collaborative and positive team environment.
  • Persistently solve problems with positivity, grit, and a growth mindset.
  • Share information to break down silos, collaborate effectively, and enhance team performance.
  • Resolve disagreements respectfully by seeking to understand diverse perspectives.

How Do I Know if the Role is Right For Me? 

  • 3-5 years of Supply Partnerships or Publisher/Developer Relations experience, preferably within the mobile or programmatic advertising industry
  • Proven experience in customer success, account management, or a related field in a tech or digital environment.
  • Strong ability to manage client relationships and deliver exceptional customer service.
  • Analytical and data-driven mindset with proficiency in tools like Salesforce, Looker, or similar platforms.
  • Ability to manage multiple priorities and deliver high-quality results under tight timelines.
  • Strong knowledge of advertising, digital media, or technology platforms is a plus.
  • Exceptional communication skills (verbal and written), with the ability to influence and educate stakeholders.
  • Evidence of a growth mindset, with the ability to adapt, learn, and contribute to team success.

Our Compensation And Benefits (for United States Residents Only)

In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.

Base Pay Range:

$144,000 - $216,000 USD

Moloco Thrive: Benefits and Well-Being:

We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click here. 

Moloco Values

  • Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success. 
  • Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible. 
  • Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value. 
  • Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail. 

Additional Resources: 

Equal Opportunity: 

Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.

Candidate Privacy Notice:

Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.

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