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Senior Product Manager, Subscriptions Growth

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo


 

📍London or Remote UK | 💰 £95,000 to £110,000  + Benefits

About us: 

Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we’ve built a banking app with very high daily engagement and an NPS that’s well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. 

Product is at the heart of this ambition. As a PM you’ll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You’ll operate with autonomy and have a massive impact on our customers’ lives and Monzo’s success.

About our Subscriptions Team:

We’re looking to hire a Senior Product Manager to join our Subscriptions team.

A subscription is a paid upgrade of a customer’s Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. 

We’ve grown the number of subscribers substantially over the last three years since launch, and we’re about to introduce some big changes that will help us grow even faster. 

We’re now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you’ll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention.

This team is a part of the Core Banking team, and directly contributes to Monzo’s revenue goals.

Your day-to-day   

Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. 

That means you’ll:

  • Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate.
  • Create delightful experiences that solve user needs and pain points.
  • Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time.
  • Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. 
  • Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned.
  • Set clear goals and track progress against targets.

You should apply if:

  • You have a track record of leading product growth (even better, subscriptions growth).
  • You’ve shipped world-class products at a fast growing company.
  • You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization.
  • You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
  • You’re able to motivate, energise and inspire people towards a common goal
  • You’re passionate about building value for customers and not just achieving business results.
  • You’re intellectually honest about your work's performance, continually striving for improvement. 
  • You can systematically break down and solve complex problems.
  • You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
  • You’re passionate about learning every day and sharing your knowledge and experience.
  • You’re excited by what we’re doing at Monzo, especially subscriptions. 

The interview process:

Our interview process typically involves 4 main stages: 

  • Recruiter call 
  • Initial call with hiring manager
  • Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview 
  • Final chat with our Chief Product Officer

Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

What’s in it for you:

💰 £95,000 to £110,000  ➕ plus stock options & benefits 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-RP1 #LI-REMOTE


Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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