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Financial Health Business Banking Specialist

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo


📍London, Cardiff or Remote | 💰 £65,000 - £80,000 + Benefits | Hear from the team ✨ 

⭐Our Financial Health team

As business lending continues to grow in Monzo, it has created an opportunity for a senior expert to join our Financial Health team. We’re looking for a Financial Health Business Banking Specialist to lead the next stage of development of Monzo’s collections and recoveries processes and policies for our small business lending products.  As an expert in small business collections and recoveries, you’ll drive fresh thinking within this space, and help us achieve the next phase of our growth ambition. The successful person will drive forward our strategic thinking around small business lending and will help to leverage new insights and opportunities emerging in the treatment of financial difficulties.

🔑You’ll play a key role by...

  • Building our collections and recoveries processes and policies for our Business Banking products
  • Shaping and developing our customer engagement strategy for businesses in financial difficulty
  • Shaping and developing our litigation strategy together with our Legal team
  • Leading the continuous development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets
  • Establishing baseline MI to monitor portfolio health and customer outcomes for arrears cases in our business banking portfolio

You’ll spend your time:

  • Being the subject matter expert for all things FinHealth related to Business Lending
  • Working closely with our Legal teams in building out our litigation processes
  • Working with our Analytics teams to Create and own the MI which would be presented to Credit Risk Committee
  • Working closely with teams responsible for Business Banking (Credit Risk Management, Engineers, Product Managers) to ensure we achieve the best possible outcomes for our customers as well as Monzo
  • Participating  in governance forums (Borrowing Credit Monitoring Meeting and Credit Risk Committee) and represent the Financial Health function on Business Banking topics

🤩We’d love to hear from you if…

  • You have in-depth knowledge of Collections and Recoveries strategies within the small business lending Space
  • You hold deep understanding of collections and recoveries, processes, industry best practices and regulatory requirements
  • You’re experienced in small and medium sized business lending
  • You can bring a dynamic energy to the team, and are keen for the chance to improve our products and help ship changes to our customers
  • You are a strong communicator, able to cut through complex problems and articulate decision points
  • You have some experience in project management and coordination across teams
  • You work well collaborating in a team with diverse skill-sets and personality types
  • You have a working understanding of the regulations that apply to lending in the UK
  • You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo

🙌What’s in it for you

💰£65,000 - £80,000 ➕ share options.

📍This role can be based in our London or Cardiff offices, or be distributed working within the UK (with ad hoc meetings in London)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

  • Phone call with Recruiter (30 mins)
  • Initial video call with hiring manager (30 mins)
  • Technical video call with hiring manager & stakeholder (1 hour)
  • Behavioural interview (45 mins)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.


Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
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