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Senior Fraud Manager

Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍London OR UK Remote | 💰 £86,000 - £107,000 + Benefits | Hear from the team ✨

⭐Our Fraud team

We’re looking for a senior fraud expert to join our fast-growing first line team here in London. You’ll work across different areas and products, including current accounts, business banking and international accounts. You’ll need to be a dab-hand at managing people and programmes, but you’ll need to be ready to get hands-on too. Working across different areas and products, including current accounts, business banking and international accounts. You’ll need to be a dab-hand at managing people and programmes, but you’ll need to be ready to get hands-on too. 

You should know that we fight fraud and financial crime a little differently at Monzo. You’ll work in a team with dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. 

We need a crack team of crime fighters to help us stay one step ahead as we continue to grow. 

🔑You’ll play a key role by...

  • Monitoring our fraud metrics and take action to mitigate negative trends and attacks as well as ensure new products and features are appropriately controlled and monitored.
  • Consulting with our borrowing and banking product teams to ensure the opportunity for fraud is minimised in the product design and the residual risk appropriately controlled.
  • Being part of the senior leadership team for Fincrime in development of our key Fincrime strategy.
  • Closely collaborating with the Cyber team to monitor and mitigate risk
  • Helping to build and oversee solutions with technology at the heart of our fraud mitigation strategies to cover the various fraud typologies using automated alerts
  • Being able to manage various types of fraud and scams within basis point loss targets - card fraud, account takeover and authorised push payment scams.
  • Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives. 
  • Driving customer education and awareness content around fraud, ensuring effective warnings are in place to prevent fraudulent activity.
  • Working closely with the second line of defence and our MLRO to complete assurance activity and identification and remediation of any actions. 
  • Supporting 3rd line of defence with auditing activities. 
  • Reporting to EXCO and board and deputising for senior management where appropriate
  • Being an excellent people manager, unblocking your team, empowering the team for high delivery and high performance. 

🤩We’d love to hear from you if…

  • You're adept and able to self-serve with data to identify and respond to patterns in real-time
  • You understand the fraud and money muling risks of the various products and services operating in the fintech space
  • You deeply understand the fraud risks and mitigation frameworks associated with banking.
  • You have significant experience of defining strategies to mitigate fraud before.
  • You’ve got significant experience communicating with senior internal and external stakeholders.
  • You know when to delegate versus when to jump in and do something yourself.
  • You’re excited about working in a cross-functional team with engineers and data scientists.
  • You’re into using automated processes to find more efficient ways of working.
  • You want to manage fraud specialists and help them to grow professionally.

🙌What’s in it for you

💰£86,000 - £107,000 ➕ share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  • 30 minute video-call with the Hiring Manager
  • Interview Loop (2 x video-call interviews)
  • Final call with Senior Leadership Team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com

You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-REMOTE
#CM-1

 

 

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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