Back to jobs

TechOps Support Specialist

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍 London | 💰 £40,000 - £55,000 + Benefits 

About our TechOps Team:

We're looking for an ambitious and talented TechOps Support Specialist to join our support team based in our London office. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.

In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.

What you’ll be working on

As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem.

Your day-to-day   

You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:

  • Answering technical queries and questions in Slack
  • Helping people resolve their issues face to face or using a video call
  • Ordering laptops and peripherals
  • Delivering laptop onboarding sessions for new Monzonauts
  • Managing macOS devices using Jamf
  • Carrying out basic admin actions across our various SaaS platforms
  • Managing and Supporting our Audio/ Video hardware & Events
  • Working shifts of either 08:00-17:00 or 09:00-18:00 (Monday-Friday in our London Office)
  • Out of Hours on-call rota to support our people in urgent situations outside of our standard business hours. (This comes with an additional compensation payment)

You should apply if:

In order to be a real success in this role, we’d expect you to fit the following criteria:

  • You’re comfortable working in a technical team that deals with a wide range of technical issues every day.
  • You’re comfortable presenting technical information to groups of people.
  • You're passionate about helping people as well as creating an inclusive support environment.
  • You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.
  • You're experienced in troubleshooting macOS.
  • You have an understanding of basic networking.
  • You love learning on the fly and sharing your knowledge with others.

Desirable Skills

In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:

  • You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.
  • You’ve got experience in Google Workspace, Slack administration or Okta administration.
  • You have experience automating common tasks
  • You have experience in programming languages such as Python

The Interview Process:

Our interview process consists of two main stages: 

  • Recruiter call 
  • 30 minute interview with the Hiring Manager
  • 2 hours of technical and behavioural interviews

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com.

What’s in it for you:

💰 £40,000 - £55,000 ➕ plus stock options & benefits 

📍This role is based in our London office, you’d be expected to work from the London office at least 4 times a week, supporting our teams on site. 

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

 #LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A US Person is defined as someone who:

  • was born in the United States (US)
  • has at least 1 parent who was born in the US
  • is a naturalised citizen of the US
  • is a green card holder
  • is a US tax resident
Select...
Select...

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

👤 Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
  • Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

Select...
Select...
Select...
Select...
Select...
Select...