Senior Risk and Controls Manager, Conduct Risk

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London, Cardiff or Remote (UK) | 💰 £86,000 - £100,000 (dependent on experience) + Benefits | Hear from the team ✨

⭐️ Our Risk and Controls team

Like any other regulated bank, we need to make sure we are managing our risks and controls, and are fully compliant with regulation. But at Monzo, we want to do so while continuing with our agile “test and learn” approach to launching products our customers love. We are looking for a Risk & Controls Manager to help us further embed our conduct risk framework (especially Consumer Duty) across the business.

🔑 You’ll play a key role by...

• Support the business in developing and enhancing controls that protect our customer and business needs now and in the future
• Use data to demonstrate we are delivering good customer outcomes 
• Develop briefings for Executive and Board level review, including our annual Consumer Duty board report
• Lead regulatory responses and briefings
• Ensure the first line proactively consider and incorporate Consumer Duty requirements in products and features 
• Innovate and improve on the effectiveness of governance and risk management process to ensure they work for Monzo
• Embed robust regulatory, conduct, and operational risk practices and culture
• Foster positive and collaborative relationships across the three lines of defence
• Ensure governance-related requirements are met 
• Coordinate conduct risk governance and oversight meetings
• Responsible for coordinating and supporting the first line in “business as usual” activities to comply with the Consumer Duty
• Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc)
• Manage regulatory and audit deadlines and submissions

🚩 Please note - We are looking someone who can manage senior conduct risk, whilst still getting hands-on and 'doing the do' in an individual contributor capacity 👷

🤩We’d love to hear from you if…

• You have a comprehensive understanding The Consumer Duty and how it practically applies day-to-day
• You have hands-on, practical experience with:
• Implementing and embedding The Consumer Duty in a pragmatic way - including building new, and improving existing, processes and tools that are easy to understand and use for people who may not be in the detail of the Duty
• Co-ordinating activity and driving consistency in how the Duty is being embedded across Monzo and different teams
• Using data to create monitoring at an appropriate level to give visibility and meaningful insights
• You have experience with embedding conduct risk in the day-to-day
• You have experience with organising and managing risk governance meetings / committees, and collating data and writing supporting commentary
• You have considerable risk and control experience with consumer financial products in a regulated environment - including experience with RCSAs, control testing, and issue and action management
• You’re excited about helping Monzo scale in a compliant, thoughtful, and controlled way
• You’re resilient and comfortable working in a fast-paced and ambiguous environment where the day-to-day job is constantly evolving and changing
• You are a self-starter, and able to work independently and make prioritisation decisions

The Interview Process:

Our interview process involves 4 main stages: 

• Short call with a recruiter 
• 30 minute video-call call with the hiring manager
• 2 x 60 minute interviews conducted via GoogleMeet

Interviews will commence in January 2025 📆 Chats with the hiring team may still happen over the festive period 🎄

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com

We will close this advert once we have enough applications - please submit your application as soon as possible to make sure you don’t miss out 🚨 

Thinking about using AI in your application? Check out our guidance here 🤖 

What’s in it for you:

💰 £86,000 - £100,000 ➕ plus stock options & benefits 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for training courses and conferences ➕ And much more, see our full list of benefits here

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

#LI-REMOTE

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊