Operations Manager, Business Banking

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Wherever you're based now | 💰 £48,000 - £70,000 | Benefits | 

⭐ Our team

We have an amazing opportunity for an Operations Manager in Business Banking to support our leadership team. Monzo’s mission is to make money work for everyone, to facilitate this, you’ll have the opportunity to lead teams working on a broad variety of tasks. Every person in our team cares deeply about their work and the impact that it can have on Monzo and our customers. We work in squads of around 11 people, working on a number of different workstreams. Some squads have an additional focus on specific types of work that are more complex in nature, while others have a more diverse set of skills.

Each Operations Manager supports and coordinates the work of their COps. You’ll directly manage around 6 Team Managers, and help them build successful teams and achieve their professional development goals. You’ll organise people around you, be a point of escalation, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a task, or an urgent personal issue. You’ll listen to your people, guide them through the challenges associated with scaling a company like Monzo, celebrate their every success, and drive the right outcomes for our customers and Monzo.

You will be asked to manage a range of People policies, and to support your team, and the wider COp team, in living and breathing Monzo's values. You’ll build and retain strong working relationships with people all across Monzo, making sure that we’re all pulling in the same direction, and scaling Monzo safely.

🔑 You’ll play a key role by...

- Owning your own business area to deliver on core metrics that will allow us to deliver a best in class customer experience.
- Instilling a culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and meeting regulatory requirements.
- Understanding our performance levels and driving high performance through coaching, guidance and support.
- Helping Team Managers excel in their roles by having regular 1:1s, giving and receiving candid feedback, interpreting and acting on management information, coaching through challenging problems.
- Contributing to a high performance culture.
- Running group sessions for leaders, e.g knowledge sharing sessions.
- Support in the interviewing and hiring of new leaders and COps.
- Helping us become an exceptional place to work for the ambitious, highly-motivated, and mission-led COps that we hire.
- Supporting improvements, innovation and the transformation of your business area. Continuously evolving what we have in place to keep us on top of our game. 

🤩 We’d love to hear from you if…

- You have significant experience working in a leadership position. 
- You have experience in leading teams working in a customer service environment.
- You’ve led successful, large teams to achieve their goals and have an empathetic leadership style.
- You’re as comfortable working 1:1 as communicating with large groups.
- You empower your people to find solutions themselves.
- You are an effective advocate and communicator of change.
- You can motivate multiple teams working on ongoing operational work.
- You are very hands-on and solve problems when you spot them.
- What we are doing at Monzo excites you!
- You are comfortable working and communicating remotely.

🙌 What’s in it for you

💰£48,000 - £70,000 ➕ share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

#LI-OH #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊