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Team Manager, FinCrime (Nights)

Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍Remote in the UK 🇬🇧 | 💰£32,200 - £40,750 (depending on experience displayed in your CV and interview) ➕ share options and  Benefits  ✨

Shifts: Monday-Friday 5pm-1.30am or 12.30am-9am or similar (open to reasonable flex). Occasional attendance on day shift team meetings may be required. 

:full_moon_with_face: Late evening shift
  • 5pm-1.30am
  • £208 monthly allowance on top of base salary (£2503 per year)
:first_quarter_moon_with_face: Overnight shift
  • 12.30am-9am
  • £417 monthly allowance on top of base salary (£5004 per year)

⭐ Our Financial Crime team

We are seeking a highly motivated and experienced Team Manager (out of hours) to lead a dedicated team of Senior Financial Crime Investigators. This is a pivotal role that requires strong leadership, a deep understanding of financial crime typologies, and the ability to operate effectively in a fast-paced, high-pressure environment during non-standard hours. You will be responsible for ensuring the efficient and effective delivery of financial crime prevention and detection activities throughout the night, maintaining high standards of quality and compliance.

🔑You’ll play a key role by...

  • Team Leadership & Performance Management:
    • Leading, coaching, and motivating a team of Financial Crime Investigators overnight.
    • Setting clear performance objectives, conducting regular 1-to-1s, and providing constructive feedback.
    • Monitoring team performance against KPIs, ensuring targets are met, and identifying areas for improvement.
    • Managing staff scheduling, attendance, and adherence to company policies.
  • Escalations Management:
    • Acting as the primary point of contact for complex and urgent financial crime escalations during the night shift.
    • Providing expert guidance and decision-making on suspicious activity reports, complex cases, and high-risk alerts.
    • Ensuring timely and accurate resolution of escalated issues, liaising with relevant stakeholders (e.g., Law Enforcement, Compliance, Senior Management) as required.
  • People Queries & Support:
    • Addressing and resolving team members' queries related to policies, procedures, systems, and case management.
    • Providing on-the-job training and continuous development support to enhance team capabilities and knowledge.
    • Fostering a positive, supportive, and collaborative working environment.
    • Managing sensitive personnel matters and escalating to HR when necessary.
  • Service Delivery & Quality Assurance:
    • Overseeing the end-to-end processing of financial crime alerts and cases, ensuring adherence to internal policies, procedures, and regulatory requirements (e.g., AML).
    • Conducting regular quality checks on team output to maintain accuracy, completeness, and consistency.
    • Identifying process inefficiencies and contributing to continuous improvement initiatives to enhance service delivery.
    • Ensuring all tasks are completed within agreed Service Level Agreements (SLAs).
  • Incident Management:
    • Taking ownership of and managing financial crime-related incidents that occur during the night shift, including system outages, data discrepancies, or critical fraud events.
    • Coordinating with our Engineers,, and other relevant departments to swiftly resolve issues and minimize impact.
    • Documenting incidents thoroughly and contributing to post-incident reviews to prevent recurrence.
  • Compliance & Risk:
    • Ensuring the team operates in full compliance with all relevant financial crime regulations and internal policies.
    • Identifying and mitigating operational risks within the night shift operations.
    • Staying updated on emerging financial crime trends and regulatory changes.

🤩 We’d love to hear from you if…

  • You have experience conducting financial crime investigations in an operational setting within the banking sector
  • You have strong leadership and people management experience
  • You have an empathetic and supportive approach to people leadership
  • You are values driven approach in line with Monzo’s core values
  • You have the ability to coach and develop teams and individuals
  • You have experience in identifying performance and wellbeing trends and delivering coaching and support as required
  • You have the ability to provide specific actionable feedback to a wide range of audiences and levels
  • You work well independently & work collaboratively as part of a team
  • You are able to work to deadlines and prioritise time sensitive workloads
  • You are great at prioritising problems and assessing risk in an operations environment

🙌 What’s in it for you

💰 £32,200- £40,750 ➕ share options.

🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📍 This role is remote based in the UK

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

📚£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  • Application questions
  • Phone screening with Recruiter
  • 1h role specific and values based interview 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to jessicakemp@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. 

Due to the forecasted popularity of this role, when we have enough applicants we will close this job advert down. Wishing you the best of luck.

#LI-REMOTE #LI-JK

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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