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Global Operations Change Delivery Manager

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

UK Remote | 💰£50,200 - £63,450 dependent on experience + Benefits | Hear from the team ✨

⭐ Our Team:

As a Change Manager in Global Operations, you will own and lead the end-to-end change management function, embedding a structured and proactive approach to how change is delivered across our partners. You will act as the central coordination point for all operational change, ensuring initiatives are operationally ready, prioritised effectively and deliver measurable impact. 

You will also provide leadership and direction to a team of L30 Change Partners, supporting their growth and ensuring they are set up for success in delivering change.

This role requires strong leadership, excellent stakeholder management, and the ability to balance delivery of large-scale transformation with day-to-day change execution.

🔑 You’ll play a key role by…

Change Leadership & Strategy

  • Evolve the global change management strategy, ensuring alignment with Monzo’s operational and customer priorities.
  • Act as the point of accountability for prioritising, sequencing, and approving changes within Global Ops.
  • Drive a proactive, forward-looking approach to change - anticipating challenges, identifying risks early, and setting the function up for long-term success.
  • Champion data-led decision making, ensuring change activity is measured, evaluated, and continuously improved.
  • Partner with other operational change mangers in delivery consistent standards for operational change to ensure they are fit for purpose for our partners and drive strong embedment

Operational Readiness & Delivery

  • Ensure all change requests are reviewed for operational readiness and landed safely with our global partners.
  • Drive a robust governance framework that ensures changes are delivered on time, to standard, and with minimal disruption.
  • Partner with internal stakeholders (Product, Risk, Compliance, CX, Training, etc.) and partners to embed changes effectively.
  • Lead structured post-change reviews and retrospectives, using learnings to improve future change execution.

Cross-Functional & Partner Engagement

  • Act as the bridge between Monzo’s internal teams and our global partners, ensuring alignment, clarity, and accountability.
  • Proactively manage relationships with senior stakeholders across Operations, Product, and Supplier Management when delivering change.
  • Align closely with the Global Ops CX team to ensure change initiatives complement and strengthen customer experience outcomes.

Impact & Continuous Improvement

  • Evolve and own a change impact scorecard to track delivery effectiveness (e.g. partner readiness, operational efficiency, customer experience, and risk mitigation).
  • Drive continuous improvement of change governance, ensuring ways of working evolve as our operations scale.
  • Lead initiatives to transform the change process itself - simplifying workflows, embedding tools, and making it easier for partners and stakeholders to engage effectively.
  • Share and celebrate success stories across Ops to build confidence in the change process.

🤩 We’d love to hear from you if…

  • You have strong experience supporting Product changes land with Customer Operations teams
  • Experience working with product teams
  • Examples of leading Ops readiness of COps teams, and working with multiple support teams (L+D, QA, Comms, WFM etc)
  • Have a hands-on, pragmatic approach to change — able to zoom out strategically and dive into the detail when required
  • and/or Strong leadership and proven people management experience
  • You are able to deliver effective coaching and upskilling of team members
  • You have the ability to effectively delegate tasks and empower team members.
  • You have an understanding how to assess team capacity and plan/make tradeoffs
  • You have the ability to motivate and develop team members to reach their full potential.
  • You have experience working with overseas partners

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰£50,200 - £63,450 dependent on experience ➕share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

  • Recruiter call 
  • Hiring Manager call
  • Role specific interview 
  • Values based interview

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.


 #LI-JK1  #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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