Back to jobs
New

Regulatory Customer Service Adviser

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍Wherever you are now | 💰£24,750 - £29,625 depending on experience and interview performance - Benefits | Hear from the team ✨

🔴 There is no set closing date for applications, we will only close when we receive a sufficient amount. 

⭐ Our Regulatory Team: 

The Regulatory Team is a strong, close-knit team who are responsible for writing, reviewing and sending DSARs to our customers, and making sure our customers have their bank statements when they close their account (CMA). They’re also responsible for looking after every aspect of regulatory processes, like Data Deletion (Right to Erasure), various email inboxes, calling customers about their data requests, and other regulatory work.

👀 What your week might look like:

  • Creating, checking and sending DSARs
  • Creating, checking and sending bank statements
  • Working through Right to Erasure requests
  • Working across multiple systems to support our customers and the business
  • Helping customers troubleshoot issues around de-encrypting
  • Taking escalations from other COps across the business around regulatory processes
  • Calling customers/third parties (solicitors, law firms, etc) about their requests
  • Making sure processes are correctly followed when it comes to regulatory compliance
  • Improving our processes with great feedback

💬 We’d love to hear from you if…

  • You’re experienced in working in a regulatory environment in a bank.
  • You have an incredible eye for detail
  • You have excellent written & verbal communication skills
  • You’re super clued up on regulatory processes (you know what DSAR and CMA stands for and what they mean to a regulated bank)
  • You’re able to meticulously go through long processes whilst keeping yourself motivated
  • You’re comfortable making calls to customers. 
  • You’re enthusiastic about helping our customers when it comes to their data rights and learning more about data rights yourself
  • You work well independently & you can be collaborative in a wider team
  • You work well to tight deadlines
  • You live Monzo’s core values every day

🙌What’s in it for you

💰£24,750 - £29,625 ➕ share options.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

 

🌈 The application journey has 3 key steps


1) Application

2) 1 hour interview with a couple of team managers from our Regs team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-REMOTE #LI-OH

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A US Person is defined as someone who:

  • was born in the United States (US)
  • has at least 1 parent who was born in the US
  • is a naturalised citizen of the US
  • is a green card holder
  • is a US tax resident
Select...
Select...

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

Thinking of using AI? Check out our guidance first

Thinking of using AI? Check out our guidance first

👤 Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
  • Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

Select...
Select...
Select...
Select...
Select...
Select...