Internal Communications and Engagement Advisor, Global Operations

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

UK Remote | 💰 £32,900 - £44,600 + Benefits | Hear from the team ✨

⭐Our Global Ops team

Our Global Ops team is the gateway to our colleagues working around the world. We’re growing and changing fast, so we can create Monzo magic for even more customers. So it’s important that we help our customer-facing teams feel part of the Monzon family, understand the changes that impact them, feel engaged, informed and see how their role contributes to Monzo’s overall success 💪

🔑You’ll play a key role by

Being creative, fun, and organised - with a great track record for compelling communications. You’re collaborative, comfortable dealing with ambiguity, work quickly - with an eye still on quality - and you’re great with stakeholders at all levels in different countries. You can get to grips with information, processes and systems as part of your role, but you understand how to balance the technical detail with the bigger picture, to make sure we’re being consistent and strategic in our thinking. 

🤩 We’d love to hear from you if

🚀 Working with key stakeholders to understand changes and updates they need to land and advising and delivering on the best comms plan.

🚀 Representing and co-ordinating internal communications input to working groups and broader projects to make sure comms land at the right time and stakeholders understand the part they play.

🚀 Dealing with day to day comms requests. Working with owners to deliver messages in an engaging, timely way, using the right channels for their audience.

🚀 Creating compelling, brand aligned digital signage the clearly explains important messages or just generates some fun and excitement in the office.

🚀 Creating comms plans with punchy, well-written comms, using our tone of voice, and messaging that ties back to our goals.

🚀 Keeping our Internal Comms tracker up to date so we have a roadmap of what we know is happening and when. You’ll work with stakeholders so they’re aware of the pipeline and flagging their requests consistently and with enough notice.

🚀 Create on-brand and fun visuals to engage teams and share best practice with managers and leads.

🚀 Support with the creation and implementation of events that educate, recognise, reward or simply put a smile on people’s faces.

🙌What’s in it for you

💰£32,900 - £44,600  range ➕share options.

📍This role will be based remote with some international adhoc travel ( South Africa, Glasgow, London for example)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Application stage
• 20 minute recruiter call 
• Take Home task 
• Final interview stage with the Supplier Operations Engagement Manager & Team Manager

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to sambrewington@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is Friday 7th November 2025 at 5pm GMT. 

We may close this role early if we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated.

#LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊