Back to jobs
New

Case Consultant - CSR

Las Vegas, Nevada, United States

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary
Las Vegas, NV | Full-Time | In-Office Only
 
Are you the kind of person who lights up when you are able to help someone? Do you feel called to show up for people during some of the hardest moments of their lives?
 
Morgan & Morgan is seeking passionate, empathetic, and driven individuals to join our team as Case Consultant's here in Las Vegas. This is not just a job — it is a calling. Every day you will be the first voice a client hears when they reach out to us during some of their most difficult and vulnerable moments. Your ability to listen, connect, and act quickly could change the trajectory of someone's life. That is no small thing.
 
As one of the fastest growing law firms in the world we are not just offering you a position — we are offering you a career. From the moment you join us you will have access to meaningful growth opportunities, ongoing development, and a team that genuinely feels like a second family. We invest in our people because our people are everything.
 
The Case Control Center operates 7 days a week from 7:00 AM to 9:00 PM PST. This position requires full weekend availability.
 
If you are someone who leads with empathy, thrives under pressure, and wants to be part of something bigger than yourself — we want to hear from you.
 
Compensation
  • $18.00 per hour
     
  • $250 Sign-On Bonus eligible after 90 days of employment
     
  • Career development and growth opportunities within one of the nation's fastest growing law firms
     
  • A supportive team culture that truly feels like family

What You Will Do
  • Serve as the first point of contact for clients reaching out during challenging and often traumatic situations — your presence and compassion set the tone for their entire experience with our firm
     
  • Conduct thorough client consultations to determine how Morgan & Morgan can best serve them
  • Accurately collect and input case information into our systems with speed and precision
  • Schedule follow up appointments and callbacks for potential clients
  • Guide potential clients through the process of retaining our firm's services by clearly explaining next steps and obtaining signed retainer agreements
     
  • Handle a high volume of both inbound and outbound calls in a fast-paced environment
  • Resolve client concerns with professionalism, patience, and genuine care
  • Navigate multiple software systems simultaneously while maintaining accuracy and focus

What We Are Looking For
  • A genuine passion for helping people — not just professionally but personally. You care about people and it shows
     
  • Active listening skills — you hear not just what is being said but what is being felt
     
  • Empathy and emotional intelligence — you can meet someone where they are even when the conversation is hard
     
  • Ability to thrive under pressure — you stay calm, focused, and solutions oriented when things get busy
     
  • Critical thinking — you can assess situations quickly and make smart decisions on the fly
     
  • Strong computer and navigational skills — comfortable moving through multiple systems with ease
     
  • Adaptability — you welcome change and pivot with a positive attitude when priorities shift
     
  • Reliable and dependable — your team and your clients count on you, and you show up for them every time
     
Qualifications
  • High school diploma or GED required — college experience preferred
     
  • Prior customer service, healthcare, legal, or social services experience is a plus
     
  • Ability to type a minimum of 35 WPM with strong written communication skills
     
"We are not just looking for employees — we are looking for people who want to be part of something that matters. If that is you, we cannot wait to meet you."
 

#LI-JC1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.

Create a Job Alert

Interested in building your career at Morgan & Morgan, P.A.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Morgan & Morgan, P.A.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.