Website Program Manager

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month.

Along with 20,000+ volunteer contributors and collaborators worldwide, Mozilla’s staff is driven by our vision to be the trusted guide through a joyful internet. We design, build, and distribute software that enables people to enjoy the internet on their terms.

About the Team

The Marketing Websites & MarTech Team is a cross-functional group managing multiple web properties, including www.mozilla.org. We deliver high-quality digital experiences that align with Mozilla’s mission and business goals, collaborating with internal collaborators and external partners to maintain secure, accessible, and scalable web platforms.

About the Role

As a Technical Program Manager, Websites & MarTech, you will oversee website operations, optimize workflows, and manage vendor and agency relationships. You’ll play a critical role in coordinating with internal teams and external partners, ensuring smooth operations and delivering impactful web and MarTech initiatives. This role blends technical knowledge, program management, and agency oversight.

In this role, you will:

• Be responsible for website operations and workflow management, ensuring projects and updates are efficiently driven.
• Manage relationships with external vendors, agencies, and contractors, ensuring high-quality deliverables and adherence to timelines.
• Optimize website development and content processes, identifying areas for improvement and implementing solutions to improve efficiency.
• Partner with internal teams (engineering, design, marketing, content, and MarTech) to align priorities, coordinate work, and streamline execution.
• Collaborate with engineering, data, and MarTech teams to define technical solutions, integrations, and platform improvements.
• Identify and mitigate cross-team risks, blockers, and dependencies to ensure on-time delivery.
• Track and report on project progress, risks, and performance metrics to ensure clarity and accountability.
• Maintain project tools and systems (Asana, Jira, Google Workspace) to keep workflows organized.
• Develop and refine standard operating procedures (SOPs) for website management, including QA, deployments, and updates.
• Assist in budget planning and resource allocation for outsourced work and vendor engagements.

Your Professional Profile

• Experience working with distributed teams across multiple time zones.
• Experience writing and managing the RFP process with agencies, ensuring alignment with business needs and budget.
• 4+ years of experience in website operations, program management, or a related role.
• Solid understanding of website development processes, content management systems, and digital best practices.
• Strong technical understanding of website development processes and MarTech ecosystems.
• Experience managing external agencies, vendors, and contractors.
• Good communication and stakeholder management skills, with the ability to coordinate across multiple teams.
• Strong organizational and problem-solving abilities, with attention to detail and process optimization.
• Ability to translate business requirements into technical requirements and ensure clear communication between stakeholders and engineering teams.
• Proficiency with project management tools (Asana, Jira, Trello) and web CMS platforms.
• Comfortable working in a fast-paced environment with shifting priorities.

Bonus Points for

• Experience with budgeting and contract/vendor negotiations.
• Knowledge of agile workflows and sprint-based project management.
• Experience working closely with engineering leadership to align on technical roadmaps and priorities.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to ensure that the internet is a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you help make a difference in the lives of web users everywhere — and we aim to make a difference in yours every day. Join us to help shape the future of the web as a platform for opportunity and innovation.

Commitment to Diversity, Equity, and Inclusion

Mozilla values diverse perspectives and believes they are essential to fulfilling our mission. We encourage applications from members of all equity-seeking communities, including but not limited to women, racialized and Indigenous persons, persons with disabilities, and individuals of all sexual orientations, gender identities, and expressions.

We will ensure reasonable accommodations for qualified individuals with disabilities during the application and interview process. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer and do not discriminate on any protected basis. Mozilla will not tolerate discrimination or harassment of any kind.

Group: C

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ReqID: R2779