Insights Analyst
About MSF USA | Doctors Without Borders
Role Overview
MSF-USA seeks an Insights Analyst to accelerate our technology transformation centered on evidence-based decision-making.
A strategic goal of the 2022-2025 Strategic Plan is "Organizational Advancement," aiming to improve MSF-USA's organizational effectiveness. This role is part of the Digital Internal Operations team in the Systems Department, and it involves working across departments to assess their existing processes, decide on interventions, and evolve into a proactive and predictive organization in line with our new strategic plan.
The Insights Analyst's responsibilities will drive our organizational reporting and Business Intelligence capacity while contributing to key strategic projects. The Analyst will also learn to use Generative AI as an accelerator for enabling analytics where those opportunities exist. The ideal candidate is someone with a strong analytical profile eager to develop their data visualization, dashboards, and analytical reporting skills.
Department Accountabilities
Infrastructure and Network Development and Maintenance
Develop and maintain the infrastructure and network, including network planning, operational tasks, data management, incident logging, reporting, systems monitoring, systems testing, and disaster recovery.
Support Users and Business Units
Provide support, advice, training, and assistance to users in resolving queries and ensuring MSF-USA understands the applications/ website capabilities well.
Product Development & Innovation
Develop existing and new applications by analyzing and identifying areas for modification to improve “As Is" and meet MSF needs.
Information Security
Develop specifications for, advise on, and implement information and security solutions and tools to protect and monitor security incidents and prevent unauthorized access or damage.
Support MSF Movement
Support technology operations on behalf of the movement in the US home society. Share expertise with the rest of the movement by participating in Communities of Practice and other collaborating initiatives.
PMO
Define and maintain the project management standards for MSF and introduce economies of repetition in the execution of projects. Source of documentation, guidance, and metrics on project management and execution.
Application Management
Implement applications, including data migration, to support MSF Strategy. Provide governance designed to ensure applications run at peak performance and as efficiently as possible, from the end-user experience to integrations. Implement and support new features as needed. Ensure access administration and support end-users.
Roles Specific Outcomes
- Enable business intelligence: Create dashboards and standardized reports for various teams, projects, or committees. PowerBI is our standard reporting tool across MSF-USA; however, other reporting tools may be leveraged depending on the project.
- Respond to business intelligence questions and provide relevant data products on request. Organize and maintain data products within MSF-USA.
- Supporting Strategic or International Projects through Analysis and Insights
- Work with various stakeholders to understand reporting needs. Update dashboards or collaborate with teams to create new visualizations and/or automated reporting.
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Complexity and Problem-Solving Skills |
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Behavioral Competencies |
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THOUGHT: How MSF USA staff understand the organization, manage complexity and contribute by creating new and different. People Focus Build strong relationships and deliver solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the team's level of service; acts when the team does not meet standards; aligns processes with organizational needs. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Global Perspective Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Use a broad perspective when addressing issues and challenges. Cultivate Innovation Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. Strategic Mindset Sees ahead to future possibilities and translates them into breakthrough strategies. RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs. Drives Results Consistently achieves results, even under challenging circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way. Ensures Accountability Holds self and others accountable to meet commitments. PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals. Collaborates Build partnerships and work collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information concisely and professionally when speaking or writing. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and communication methods. Builds Effective Teams Build strong identity teams applying diverse skills and perspectives to achieve common goals. Manage Conflicts Handles conflict situations effectively, with a minimum of noise. Build Networks Effectively builds formal and informal relationship networks inside and outside the organization. Drives Vision and Purpose Paints a compelling picture of the vision and strategy that motivates others to action. SELF: MSF USA staff demonstrate self-awareness by having an open mindset and continuously seeking opportunities to learn, grow, and improve. Instills Trust Gains the confidence and trust of others through honesty, integrity, and authenticity. Model honesty and authenticity and encourage others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. Manages Ambiguity Operate effectively, even when things are uncertain, or the way forward is unclear. Responds effectively to unclear situations, seeks to resolve ambiguity, and makes progress. Seeks guidance on how to adapt to changes and responds with appropriate composure and effectiveness. Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately. Being Resilient Rebounds from setbacks and adversity when facing difficult situations. Technical Competencies Plans and Aligns Planning and prioritizing work to meet commitments aligned with MSF-USA goals. Financial Acumen Interprets and applies to understanding key financial indicators to make better business decisions. Tech Savvy Anticipating and adopting innovations in organizational digital and technology applications. Data Collection and Analysis The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making. Project Management Skills The ability to plan and manage small project assignments within desired cost, time, and quality parameters. Presentation and Written Communication Skills Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately. Organizational Insight Applying knowledge of MSF-USA and industry to advance the organization’s goals. |
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Supervisory Responsibility None. Desired Qualifications & Experience |
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Travel Requirements
As required.
Compensation
$78,399 - $117,599, based on experience
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws. We also provide reasonable accommodation for disabilities or religious beliefs and practices. We encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.
If you have a disability and require accommodations to use our website to apply for a position, please contact Human Resources at employment.msfusa@newyork.msf.org. We consider reasonable accommodation requests on a case-by-case basis.
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