Stewardship Officer, Corporate Partnerships
About MSF USA | Doctors Without Borders
Role Overview
The Stewardship Officer, Corporate Partnerships is responsible for sustaining and deepening relationships with a portfolio of approximately 500 corporate donors giving at the midlevel range to maximize revenue in support of MSF’s mission. They will be responsible for building a stewardship and solicitation program for this donor group and will work closely with the Corporate Partnerships team, including peers in Integrated Channel Marketing and Data & Systems. The Stewardship Officer will actively work to engage corporate donors from diverse sectors, ensuring our donor base reflects the varied communities MSF serves.
In addition, daily functions include managing corporate inquiries via phone and email, evaluating partnership opportunities against the team’s priorities and policies while ensuring best-in-class customer service.
The Stewardship Officer will lead the planning and execution of in-person and virtual engagement events for corporate donors and their employees, often in collaboration with the Corporate Partnerships team and colleagues from the Communications department.
The role will focus 60% of its time on donor relationship management and retention, 20% on event planning and execution, and 20% on CRM data management and administrative tasks.
Department Accountabilities
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.
Donor Cultivation, Engagement and Management
Manage a portfolio of 500 corporate donors, driving year-over-year increase in donor retention and giving. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.
Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.
Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.
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Roles Specific Outcomes |
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Project Management (F) Deliver small-scale or medium-scale projects while working within an established program management plan.
Donor Relationship Management (Account Management) (E) Develop and implement a donor contact plan to communicate programmatic initiatives and engage the donors in relevant fundraising campaigns. Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate response.
Key Account Management (F) Maintain relationships with donors such as small- to medium-sized companies. Work within established systems to develop solutions, generate new opportunities and ensure all donor demands are met.
Customer Relationship Management Data (F) Enter donor information that has been gathered through research and/or through direct donor contact into the donor relationship management system, to ensure that the organization has quality data to enable effective donor retention and business development activities.
Donor Renewals (F) Drive and secure donor renewals through exceptional service interactions, ensuring the donor is consistently gaining value from the product/service.
Procedural Improvement (E) Contribute to procedural improvement by proposing improvements to current working processes and practices, to ensure the organization gets the most out of them.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned. |
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Complexity and Problem-Solving Skills |
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§ Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter expert. § Applies expertise to accurately identify and understand the key donation influences pertaining to an opportunity. § Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization. § Applies expertise to act as an authority to find alignment between the donor’s priorities and MSF’s programmatic needs while respecting MSF’s corporate gift acceptance policy |
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Behavioral Competencies |
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THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.
People Focus Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Global Perspective Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.
Cultivates Innovation Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.
Drives Results Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.
Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Values Differences Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.
Instills Trust Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Manages Ambiguity Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.
Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Technical Competencies
Plans and Aligns Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Financial Acumen Interprets and applies understanding of key financial indicators to make better business decisions.
Tech Savvy Anticipating and adopting innovations in organizational digital and technology applications.
Data Collection and Analysis The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
Project Management Skills The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.
Presentation and Written Communication Skills Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
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Supervisory Responsibility · No supervisory responsibility.
Desired Qualifications & Experience |
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At a minimum the Job Holder should possess: · Minimum three years of successful experience working in a fundraising or stakeholder engagement role, preferably within a large organization. · Demonstrated success managing in-person and virtual fundraising events, either independently or in a support function. · Familiarity with and strong interest in corporate philanthropy and employee engagement initiatives. · Excellent oral and written English language communication skills. · Ability to convey complex information in a clear and actionable manner to a variety of internal and external audiences. · Excellent project management and collaboration skills, keen attention to detail, and investigative nature. · Experience working with fundraising and/or CRM databases, preferably Salesforce NPSP, and demonstrated ability to develop workflows. · Ability to work independently, act decisively, and creatively solve problems. · Ability to handle a large volume of work under pressure and with deadlines, while maintaining a positive attitude, keen attention to detail, and goal-oriented mindset. · Familiarity with and commitment to the principles and work of MSF. · Strong proficiency in MS Office Suite, including Word, Excel and.
Preferred · Experience with project management software such as Asana. · Intellectually curious and interested in international affairs and humanitarian issues. |
Travel Requirements
Must be willing to travel for work as needed.
Compensation
$88,822 to $133,233, all new employees will be compensated from the minimum to the midpoint based on experience)
Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.
We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.
We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.
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