About MSF USA | Doctors Without Borders

Role Overview

The Volunteer Engagement Coordinator plays a vital role in overseeing MSF-USA’s volunteer engagement strategy. This position is dedicated to providing an outstanding experience for office-based volunteers and includes the responsibilities of recruiting, onboarding, and coordinating office volunteers. Reporting to the DEI Manager of Strategy and Engagement, this role ensures that volunteer initiatives align with MSF-USA’s commitment to diversity, equity, and inclusion. 

Department Accountabilities

Organizational Culture & Create a Safe Space 

Set and drive transparent goals, targets, and ADEI&B initiatives that yield the most significant, scalable, quantifiable, and sustained impact for a more human-centered, engaged, and productive workplace. Build a culture that fosters trust, collaboration, high performance, respect, and belonging among diverse teams and people. 

Performance Management & Talent Development-  

Develop and implement policies and processes that provide an integrated, structured approach to individual development planning, performance goal setting, performance feedback, and formal appraisal to meet business needs and support individuals in realizing their potential. The review is done once a year, after which decisions are made on whether the employee's pay should be changed or increased. 

Employee Engagement  

Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect with each other, providing professional development opportunities, and creating a positive work environment. 

Compliance and HR Operations 

To achieve specified operational performance standards, execute and manage P&C operations using predetermined protocols and procedures. 

Compensation & Benefits Review 

Designed and administered compensation and benefits packages for staff, including setting salaries, providing health insurance and other benefits, and managing payroll.  

Talent Acquisitions  

Fill permanent or temporary positions within an organization by attracting, shortlisting, selecting, hiring, appointing, and integrating the best-qualified candidates in a timely and cost-effective manner. 

Payroll Administration 

Carry out the payroll administration processes required to ensure employees are paid correctly at the right time.

ROLES SPECIFIC OUTCOMES

• Volunteer Recruitment & Placement: A streamlined and inclusive process for sourcing, onboarding, and matching volunteers to organizational needs, with clear communication and timely placement.
• Data and Reporting: Accurate tracking of volunteer hours, participation, and engagement trends, contributing to internal reporting and program evaluation.
• Cross-Department Coordination: Smooth and consistent collaboration with departments requesting volunteer support, ensuring that project timelines and deliverables are met.
• Volunteer Experience: A positive, affirming, and mission-aligned experience for volunteers that reflects MSF-USA’s core values of equity, trust, and impact.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned. 

COMPLEXITY AND PROBLEM-SOLVING SKILLS

• Balancing Competing Priorities: Ability to manage multiple volunteer placements, publication timelines, and platform tasks simultaneously in a part-time schedule.
• Relationship Management: Navigating interpersonal dynamics across teams and with volunteers, addressing concerns with discretion, clarity, and empathy.
• Detail-Oriented Execution: Ensuring editorial accuracy in communications, data integrity in tracking systems, and alignment with branding and inclusion standards.
• Process Improvement: Identifying opportunities to streamline workflows, enhance volunteer satisfaction, and adapt to changing departmental needs with limited resources.
• Technology Savvy: Comfortable troubleshooting learning platform issues, managing data, and using digital tools to communicate and coordinate efficiently. 

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating new and different.

People Focus
Build strong relationships and deliver solutions geared to aiding others. Solicit feedback and data; convey a clear understanding of the level of service the team provides; act when standards are not met by the team; align processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Use a broad perspective when addressing issues and challenges.

Cultivate Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Build partnerships and collaborate with others to meet shared objectives. Readily involve others to accomplish goals; stay in touch and share information; discourage "us versus them" thinking; and show appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information concisely and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and communication methods.

Builds Effective Teams
Build strong identity teams applying diverse skills and perspectives to achieve common goals.

Manage Conflicts
Handles conflict situations effectively, with a minimum of noise.

Build Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourage others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operate effectively, even when things are uncertain or the way forward is unclear. Respond effectively to unclear situations, seek to resolve ambiguity, and make progress. Seek guidance on how to adapt to changes and respond with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.
    
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies to understanding key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability to plan and manage small project assignments within desired cost, time, and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY

No direct supervisory responsibilities

DESIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or equivalent experience required
• Possess experience in coordinating volunteer, internship, or community engagement programs, ideally within a nonprofit or mission-focused environment
• Strong interpersonal and communication skills; ability to build relationships across levels and identities
• Highly organized and detail-oriented, with the ability to manage multiple tasks independently
• Proficiency with digital tools and platforms for learning, scheduling, and communication

TRAVEL REQUIREMENTS

None.

Employment Statu

Part-time, 20 hours per week

COMPENSATION

$36.95 to $55.51 per hour; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.