Back to jobs
tags.new

Growth Strategist

Remote - US/Canada Only

Company Overview

Most marketing teams can’t play a meaningful role in breaking through to target accounts because the 1:1 marketing strategies that work don’t scale, and what scales doesn’t work.

Mutiny helps B2B companies generate pipeline and revenue from their target accounts through AI-powered personalized experiences, 1:1 microsites, and account intelligence.

Our customers are some of the fastest growing companies in the B2B space including Snowflake, 6sense, Writer, Segment, and Qualtrics. We are backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator.

About the role:

We are looking for an exceptional customer growth strategist (our version of a Customer Success Manager) to work directly with our customers to guide them in using Mutiny’s platform to develop ABM and personalization programs. You will enable customers to create personalized campaigns for their target account list to maximize customer acquisition, deal acceleration and retention. This team owns the most important metrics in our business: time to value, retention and growth of our customer base.

This is an incredibly unique role in that it combines aspects of customer success and marketing. It has 3 components: (a) be a strategic advisor and coach customer marketing and sales teams to break into their target accounts as quickly as possible (b) synthesize those learnings to build a scalable and truly differentiated customer experience for all new Mutiny customers, partnering closely with product and engineering (c) ensure all of our customers are achieving their goals with Mutiny, leading to renewal and expansion.

What you’ll do:

  • Own onboarding, adoption, renewal and expansion for your customers.
  • Partner closely with each customer to teach them how to use Mutiny’s all-in-one AI-native platform for identifying, engaging and converting their target accounts.
  • Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
  • Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.
  • Build executive relationships and multi-thread with your customers, including limited travel to visit customers onsite.
  • Tell relevant, engaging, and data-driven stories through executive business reviews.
  • Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.

What you bring:

  • 3-8 years of experience in a CSM/AM role owning renewal and expansion. Marketing or Sales technology experience is required.
  • A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience through Account Based Marketing strategies.
  • An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change.
  • Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.
  • A strong collaborator and communicator that virtually everyone loves to work with.
  • Good project management skills. Can stay organized and keep the trains running on time to hit goals.
  • Someone who can write practical advice and share analyses in a crisp, clear and engaging way.
  • A creative thinker who is quick on their feet and can pull things together in a scrappy way.
  • A kind human who wants to build an extraordinary customer experience, culture and brand.
  • You are based in the US or Canada.

What you’ll get out of it:

  • You will create a name for yourself by getting to work with and support some of the fastest-growing companies in B2B SaaS.
  • You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
  • You will be part of bringing a new product to market, leave a lasting mark on Mutiny and your customers, and 10x your learning and professional growth.
  • You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
  • You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Denver, and Miami). This combination of experience-based work is a competitive advantage we continue to invest in.

Hiring process for this role:

The hiring process for this role looks like this:

  • Intro Call with the Hiring Manager (30 minutes)
  • Take Home Assignment (should take 1-2 hours)
  • Round 2 Interviews (two 30 minute interviews + a check-in with the recruiter)
  • Prep for Mock EBR (should take 1 hour)
  • Mock EBR (1 hour)

Our values:

These values define how we approach our work every single day:

😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change

At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.

Compensation:

Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $120,000-150,000.

These ranges may be modified in the future.

Additional benefits:

  • Live and work from anywhere in the US or Canada
  • Offsites multiples times per year in fun cities like Brooklyn, Denver and Miami
  • Flexible paid time off and generous parental leave
  • 100% medical, dental, and vision coverage
  • $1,500 WFH stipend

We are fully remote and offer H1-B Sponsorship.

Mutiny does not accept agency submitted candidates for this posting.

#LI-MT1

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mutiny’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.