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Strategy and Operations Director

Lehi, Utah, United States

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry 
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:


NetDocuments is seeking a Senior Manager, Strategic Programs & Execution who will act as an internal consultant and strategist, reporting directly to the Chief of Staff to the CEO. In this role, you’ll be assigned to different teams and departments across the organization to tackle high-impact challenges—ranging from analyzing customer churn by segment and product to improving post-M&A integration. You will not only develop data-driven recommendations but also stay embedded within these teams to ensure effective execution. This hybrid strategic-and-operational focus gives you the opportunity to have a significant impact on the company’s success and gain broad exposure to diverse business problems. 

 

What Your Contributions Will Be: 

  • Serve as an Internal Consultant 
    • Collaborate with various departments (e.g., Customer Success, Product, Sales, etc.) to identify critical business challenges, analyze underlying issues, and recommend strategic solutions. 
    • Remain embedded with teams post-recommendation to guide operational execution, track results, and adjust strategies as needed. 
  • Enable Leadership Success 
    • Create and maintain strong cross-departmental relationships to drive alignment on corporate objectives and projects. 
    • Provide analytical support to executives and stakeholders, turning data into actionable insights that inform strategic decisions. 
  • Drive Operational Efficiency 
    • Assess and streamline current operational systems and processes to maximize efficiency and minimize disruption for both internal teams and customers. 
    • Determine, track, and report on key metrics that measure the success of your initiatives, ensuring accountability and continuous improvement. 
  • Lead High-Impact Projects 
    • Spearhead cross-functional, CEO-directed initiatives that foster revenue growth and accelerate company profitability. 
    • Work closely with the CFO on post-M&A activities, ensuring seamless acquisition integrations. 
  • Strategic Advisory & Communication 
    • Act as a strategic advisor for internal and external communications, including operational updates to the Board of Directors. 
    • Provide strategic counsel on the company’s value proposition, including products, services, and competitive positioning. 
    • Other duties and special projects as assigned by the Chief of Staff and CEO. 

 

Required Education and Experience:

 

  • Bachelor’s degree in Business Administration or a related field 
  • 3 - 6 years of experience in operations or a related domain, including exposure to mergers and acquisitions 
  • Experience in the software industry or a technology-driven environment
  • Highly experienced using BI Tools (Power BI, Tableau, Snowflake, etc.) and Excel

 

What You Will Need for Success:

  • Communication Proficiency: You can distill complex ideas into clear, actionable plans for diverse audiences. 
  • Business Acumen: You have a strong grasp of business fundamentals and can quickly understand new markets, products, and operational models. 
  • Analytical Ability: You excel at leveraging data to identify trends, opportunities, and root causes, providing informed recommendations. 
  • Attention to Detail: You ensure the accuracy and quality of project deliverables, processes, and analyses. 
  • Results Oriented: You thrive on achieving measurable outcomes and driving projects to successful completion. 
  • Relationship Builder: You cultivate trust and collaboration across teams and levels of the organization. 
  • Stress Management: You remain effective under pressure, delivering high-quality results on tight timelines. 
  • Leader of Groups: You can motivate and guide cross-functional teams, ensuring alignment with strategic objectives. 

 

Ideally You Will Have: 

Master’s degree in Business Administration or a related field 

 

Benefits:

 

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with immediate vesting

Flexible PTO (typically 3 to 4 weeks a year)

10 paid holidays

Monthly contributions for wellness

Access to LinkedIn Learning with monthly dedicated time to explore

 

Compensation Transparency

The compensation range for this position is: $165,000 - $175,000 base plus 20% bonus

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. 

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