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Manager, Professional Services

Lehi, Utah, United States

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry 
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a dynamic and strategic Manager, Professional Services to lead a team of solution engineers and consultants delivering cutting-edge AI-powered legal workflow solutions. This role will directly manage the Professional Services App Engineer (Legal AI) role and related professionals, ensuring successful delivery of projects that integrate generative AI, document automation, and workflow optimization into the NetDocuments platform. 

 

As a people and project leader, you will balance client engagement, technical oversight, and operational excellence. You will ensure that solutions meet the highest standards of legal, regulatory, and technical compliance while empowering your team to innovate and grow. 

 

What your contributions will be:

Team Leadership & Development 

  • Lead, coach, and mentor a team of Professional Services engineers specializing in AI-enabled legal workflow solutions. 
  • Foster a culture of continuous learning, collaboration, and client-focused delivery. 
  • Develop career growth plans and provide regular feedback and performance management. 

 

Project & Delivery Oversight 

  • Manage end-to-end delivery of client-facing professional services engagements, ensuring on-time, on-budget, and high-quality execution. 
  • Oversee project scoping, resource allocation, and stakeholder communication. 
  • Ensure solutions align with client business needs, legal compliance requirements, and NetDocuments’ technical standards. 

 

Technical & Solution Guidance 

  • Provide oversight on the design and implementation of AI-powered applications, ensuring best practices in workflow automation, API integration, and cloud architecture. 
  • Review and validate solution designs, documentation, and quality assurance processes. 
  • Stay abreast of emerging legal AI technologies and guide adoption across the team.

 

Client & Stakeholder Engagement 

  • Act as a trusted advisor to clients, translating complex technical solutions into clear business value. 
  • Partner with internal teams (Sales, Product, Engineering, Customer Success) to align service delivery with customer outcomes. 
  • Represent Professional Services in executive-level client discussions as needed. 

 

Operational Excellence 

  • Establish metrics and KPIs for project success, team productivity, and client satisfaction. 
  • Drive process improvements in methodology, templates, and knowledge sharing. 
  • Ensure compliance with security, data privacy, and professional standards.

Other duties as assigned

 

Required Education and Experience: 

  • Education: Bachelor’s degree in Computer Science, Business, Law, or related field required; advanced degree or JD preferred. 
  • Experience: 
  • 5+ years in professional services, legal technology, or enterprise software delivery. 
  • 2+ years of people management experience leading technical or solution engineering teams. 
  • Demonstrated success in client-facing project delivery, preferably in legal, SaaS, or AI domains. 
  • Technical Skills: Familiarity with generative AI tools, workflow automation, API integrations, and enterprise cloud platforms. 
  • Mindset: Growth-oriented, innovative, detail-focused, and committed to exceptional client outcomes. 

 

Benefits:

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for wellness
  • Access to LinkedIn Learning with monthly dedicated time to explore

 

Compensation Transparency:

The annual compensation range for this position is: $160,000 - $170,000

 

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

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Equal Opportunity 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. 

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