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Principal Software Engineer - Platform Services

Lehi, Utah, United States; Remote - US

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry 
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

We’re looking for a Principal Software Engineer to help shape the future of intelligent document management for thousands of law firms worldwide. You’ll build and scale the core capabilities that keep NetDocuments running—operating across global regions, managing petabytes of data, and driving innovation in our C#/.NET, Kafka, and AWS stack. 

In this hands-on leadership role, you’ll spend roughly 50% coding, 20% on architecture and design, 20% mentoring, and 10% on cross-team strategy. You’ll define how we scale services, enable AI-driven content enrichment (including OCR and entity extraction), and deliver the performance and reliability legal professionals depend on 24/7. 

You’ll shape the foundational services behind every NetDocuments product—search, document lifecycle, authentication, authorization, metadata management, DLP, and workspace management. As part of Platform Services, you’ll work across multiple teams focused on scale, security, and AI innovation—all within a FedRAMP Moderate and multi-region environment. 

Reporting to the Senior Director of Software Engineering, this high-visibility role offers lasting architectural influence across the platform. 

You will: 

Technical Leadership & Strategy 

  • Define and execute the architectural vision for Platform Services with multi-year impact
  • Establish and own patterns, standards, and uptime/performance targets adopted across engineering
  • Drive initiatives that improve scalability, security, performance, and developer experience
  • Influence organization-wide technical strategy and guide platform modernization
  • Stay at the forefront of emerging technologies and apply them thoughtfully 

Design and Architecture 

  • Design and evolve core services—search, document lifecycle, authentication, authorization, metadata management, DLP, and workspace management
  • Scale Intelligent DMS capabilities globally with regional storage options
  • Build content enrichment pipelines for billions of documents using OCR and entity extraction
  • Make architectural decisions balancing performance, security, cost, and maintainability
  • Define API design and versioning strategies with strong documentation 

Ownership & Execution 

  • Take full ownership of initiatives from concept to production
  • Solve complex challenges such as scaling enrichment pipelines and maintaining uptime globally
  • Identify and reduce technical debt impacting multiple teams
  • Contribute high-quality code for critical components, ensuring operational excellence 

Collaboration & Mentorship 

  • Partner with Staff, Principal, and Distinguished Engineers to solve complex challenges
  • Influence cross-functional strategy across R&D, Product, and Design
  • Mentor engineers across all levels and lead knowledge-sharing initiatives
  • Represent NetDocuments through technical writing, speaking, or open-source engagement 

Continuous Learning & Innovation 

  • Research and validate emerging technologies through POCs and prototypes
  • Shape tools and practices that evolve with business needs and engineering maturity 

 

What Success Looks Like 

Within 90 Days:

  • Develop deep understanding of our systems and build strong cross-team relationships 
  • Lead your first major design initiative and establish technical credibility 

Ongoing: 

  • Be recognized as the authority for Platform Services
  • Deliver architectural improvements that measurably enhance performance, reliability, and productivity
  • Mentor and elevate engineering excellence across teams 

This role might not be a good fit if:

  • You're looking for a purely advisory role; this position requires 50% hands-on coding 
  • You prefer staying in a single codebase rather than coordinating architecture across many services  
  • You're looking for purely greenfield work rather than evolving complex, production systems at scale 
  • You want to work independently rather than collaboratively (this role requires building consensus while having authority to make final technical decisions)  
  • You're uncomfortable working in a regulated industry with strict security and compliance requirements 

 

What You’ll Need to be Successful  

  • Bachelor's degree or higher in Information Systems, Computer Science, or a related field or equivalent on-the-job experience
  • 5+ years in technical leadership roles with demonstrated influence across multiple teams
  • 10+ years of software engineering experience
  • Proven track record of defining and delivering architecture for platform-level services at scale, with examples of systems you've designed that are still in production
  • Required Knowledge: 
    • C# / .NET (our primary language and framework)
    • Microservices architecture and distributed systems at scale
    • Cloud-native architecture on AWS (we use ECS, Kafka, and NoSQL databases like DynamoDB/DocumentDB)
    • Event-driven architecture and message streaming
    • API design, security best practices, and performance optimization
    • Observability and operational excellence (we use Datadog for logging, metrics, and telemetry)
    • Experience with B2B SaaS products in regulated industries
  • Work Location
    • This is a hybrid role. If you're in the Lehi, Utah area, you'll work from our office 2 days per week. For remote candidates, expect periodic travel to Lehi approximately every 6-8 weeks for a week. We bring the team together annually for our company hackathon and regular collaboration sessions.   

 

What Will Make You Stand Out  

  • Experience building multi-tenant SaaS platforms in regulated industries 
  • Deep expertise in C# / .NET ecosystem and event-driven architectures (Kafka) 
  • Track record of zero-downtime migrations and platform evolution at scale 
  • Legal industry expertise or experience with document management/content services platforms 
  • Strong observability practices (Datadog, distributed tracing, metrics-driven development)  
  • Experience with AI development tools and modern engineering workflows  
  • Conference speaking, technical writing, or open-source contributions 

 

What You’ll Love About NetDocuments   

  • The People!  
  • 90% healthcare premiums company covered   
  • HSA company contribution   
  • 401K match at 4%    
  • Flexible PTO (typically 3 to 4 weeks a year)   
  • 10 paid holidays   
  • Monthly contributions for life activities & wellness   
  • Access to LinkedIn learning with monthly dedicated time to explore  

  

Compensation Transparency  

The compensation range for this position is: $200,000 - $250,000 

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. 

 

Equal Opportunity 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. 

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