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Manager, Salesforce Solution Architecture

Remote, United States

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Job Overview

As a Manager, Solution Architecture focused on digital experience, you will be responsible for leading a team that builds compelling interactive experiences for users, delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on both team management and project contributions in the areas of solution design, architecture, and execution. The team’s focus is front-door technologies, such as support sites, partner management portals, and conversational interfaces.

You will have the opportunity to: 

  • Own all aspects of the Digital Experience Architecture team from team development, training, strategy, sales support, and delivery oversight
  • Train and mentor a team of consultants and architects on product and industry best practices
  • Oversee enterprise-level engagements with a hands-on approach, providing direction, guidance and architecture best practices
  • Act as a trusted advisor for our customers by recommending the most appropriate solution for any challenge, and coach the team to do the same
  • Manage the team and day-to-day relationships to ensure exceptional performance across customer engagements
  • Drive innovation in the areas of solution delivery, methodology, and reusable assets 
  • Provide executive level project leadership and sales support
  • Travel for targeted customer project meetings and company events
  • Act as a NeuraFlash evangelist in the Salesforce Community (e.g., Partner Advisory Boards)
  • Help cultivate a team and company culture of success and fun

Required Qualifications:

  • Lead and grow a team of digital experience professionals, while spearheading projects
  • 5+ years of experience leading client facing projects leveraging front door focused products, such as Salesforce Digital Engagement and Experience Cloud
  • 3+ years of direct team management experience
  • Knowledge of core Salesforce CRM functionality, or other dedicated contact center platforms, such as Salesforce Service Cloud
  • Hands-on experience building with products such as Einstein Bots, Dialogflow, Lex, or Amazon Connect
  • Proficiency in design tools such as Lucidchart, Visio, Figma, or InVision
  • Accustomed to working alongside teammates focused on conversational and visual design, and integrating their work into a unified solution
  • Ability to speak to delivery approaches and considerations for a range of projects and clients
  • Experienced in all phases of professional services delivery and consulting, software development, and testing life cycles
  • Experience with building out project and program teams and organizing programs for success
  • A history of mentoring others to uplift and inspire, including program organization
  • Track record of preparing SOWs, reviewing proposals, and negotiating contracts

Preferred Skills:

  • In-depth expertise on Salesforce Messaging and Omni Channel
  • Experience with Amazon Lex and Connect product stacks
  • Passion for building software solutions with state-of-the-art technology, including AI
  • Eager to embrace challenging situations and solve complex problems
  • Experience interacting closely with product teams

What can you expect in the interview process?

  • Recruiter screen (phone) - 30 minutes
  • Peer interview (video) - 45 minutes 
    • You’ll talk through your career goals and relevant work examples with a potential peer
  • Panel interview with real-time exercise (Video) - 60 minutes
    • The call will be split into two parts:
      • You’ll receive a prompt and talk through potential solution options live, on the spot (no offline preparation required)
      • You’ll get some time to interact with team members you haven’t met yet
  • Organization lead interview (Video) - 45 minutes 
    • You’ll discuss challenges you have overcome and the tools you used to get there
  • Executive interview (Video) - 45 minutes 
    • You’ll talk through expectations and the business landscape that drive the company

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

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