Inside Sales Executive

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

Who we are

We are looking for team members to contribute and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

What is the role 

• Act as a primary point of contact for “Minor Accounts”, addressing inquiries and providing assistance via phone, email, or in-person communication
• Preparing quotations, facilitating renewals for licencing and agreements were required. 
• Conduct regular outreach via phone, emails, virtual or onsite meetings to maintain engagement with customers.
• Collaborate with other departments (such as customer support and product teams) to ensure customer satisfaction and retention.
• Proactively identify opportunities to upsell and cross-sell New Era additional products or services.
• Partnering with Account Executives to drive account conversions to the Major accounts team
• Maintain up-to-date knowledge of company products/services, pricing, and promotions to effectively address client inquiries. 
• Collaborate with internal departments such as finance, logistics, and product management to ensure smooth order processing and delivery
• Providing regular reports and commentary on pipeline opportunities to grow and expand the customer base. 
• Engage with Vendors in consultation with management to optimise the pricing and gross margin on the sole opportunities. 
• Maintaining client account and relationship records in the appropriate system
• Ensuring all sales reports and account plans are maintained and up to date
• Maintaining proactive and regular communication with all key stakeholders
• Stay informed about industry trends, market developments and competitive landscape.
• Other related duties as required

Who we are looking for

• Someone who has proven sales experience with a track record of managing accounts and driving revenue growth.
• Strong relationship building and communication skills.
• Ability to identify customer needs and propose tailored solutions.
• Experience with upselling and cross-selling strategies.
• Goal- oriented with a focus on delivering results.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM software and Microsoft suites.
• Tertiary qualification in relevant field is desirable
• Experience with PSA tools is desirable but not required 

What we offer

• Opportunity to grow in business and join a new service across APAC 
• An awesome and friendly team environment with a strong technical support network
• Opportunity to work with the IT industry's latest technologies

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