Service Desk Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

About The Role:

A Service Desk Engineer at New Era Technology is the first point of contact for our customers, playing a crucial role in supporting our clients with their Network, Unified Communications and Security related issues. The ideal candidate will support our customers in their daily operations and resolve problems as efficiently as possible. In this role you are allowed to troubleshoot within your knowledge up to the point you are comfortable with. After that a senior engineer is engaged who assists with resolving the issue or answering the question while you shadow to learn and evolve on the job.

Key Responsibilities:

Technical support:

• Troubleshoot and maintain wired and wireless network systems (Cisco).
• Troubleshoot and maintain Unified Communications platforms (Cisco / Audiocodes).
• Troubleshoot and maintain firewalls (Fortinet / Palo Alto).
• Monitor network performance and troubleshoot issues to ensure maximum uptime and reliability.

Customer Support:

• Assist customers with configurations, performance optimization, and troubleshooting.
• Document and communicate solutions.
• Communicate effectively with our clients’.

Technology Advancements:

• Stay updated on the latest developments within IT.

Collaboration and Communication:

• Communicate effectively with clients to provide updates, gather requirements, and address concerns.
• Work closely with senior colleagues, customer IT teams and stakeholders.

Qualifications

• 1-2 years of experience in IT support or similar technical role.
• Eager to learn about firewalls, routers, switches, access points, and other networking equipment.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
• Experience with network monitoring and diagnostic tools.
• Cisco / Fortinet / Palo Alto certification is a plus.

Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and a proactive approach to learning and development.
• Dutch and English are a must, French a plus.

Why Join Us?

At New Era Technology, we are committed to fostering a dynamic and inclusive work environment where employees are empowered to thrive and make meaningful contributions. As a member of our team, you can work with customers on a global scale while having access to ongoing training and professional development opportunities, competitive compensation, and a comprehensive benefits package.

All New Era Benefits Apply.

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .