Job Application for Senior Manager, Ticket Operations at The National Football League

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The NFL Club Business Development team is seeking an experienced ticket operations professional to join their dynamic team. The ideal candidate has a strong understanding of all Ticketmaster platforms (with a specific expertise in Archtics) and has a keen interest in advancements of ticketing technology. This role requires a strong background in mobile ticketing.

Responsibilities

Lead manifest creation, on-sales and ticket distribution for all domestic-team led International Games

Process and reconcile all Ticketing related contracts and expenses related to event execution and League owned inventory

Ability to build, motivate and lead temporary staff at multiple event sites

Support the growth, innovation and advancements across our ticketing programs for the League’s major tentpole and ancillary events including Super Bowl, NFL Draft, Pro Bowl Games, NFL Kickoff and International Games

Support the design and implementation of performance reporting & data analytics by collaborating with our Event Strategy, Club Business Development, and IT teams

Ensure management of the league owned season ticket inventory including authentication, fulfillment, distribution, and financial reconciliation

Advance our current inventory management and fulfillment processes for the league owned inventory

Design, manage and deliver our temporary box office operations for Super Bowl Experience and Super Bowl’s Opening Night

Manage and deliver the league office ticketing programs and initiatives across all major tentpole events, year round

Manage and train temporary staff during the preparation and delivery of our major events

Day-to-day management of the Archtics systems for event build(s), delivery, and reconciliation

Work with Ticketmaster for national event on-sales (coordinate manifest creation, pricing, pre-sale implementation and financial reconciliation)

Support the development of a 1:1 communication experience for our fans, credentialed staff, and volunteers for each of our tentpole and ancillary events

Event space manifesting, ancillary event ticketing program design and delivery

Support the redesign of our event-day operations in support of access control programs and deliverables

Work with Event Strategy and Fan Experiences to participate in the design, delivery, and usage of a consolidated universal League event app

Required Qualifications

Bachelor’s degree

8+ years of experience in high volume/event ticketing, fan experiences and credential programs

Hands-on experience and full working knowledge of Archtics ticketing system

Extensive experience with Ticketmaster suite of ticket-related platforms, including Account Manager (client tools & CMS), TM1 (Entry, Reports, Engagement), Presence SDK, and Pricemaster

Experience in large scale domestic and/or international events.

Expertise in large-scale venue ticketing

Established professional with an extensive network of industry professionals

A collaborative teammate with a desire to innovate and challenge current norms

Clear & concise written and verbal communication skills

Effective in providing exceptional customer service

Must be able to travel domestically and internationally

Works well under extreme pressure 
Proficient in social media platforms

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms / Expected Hours of Work

Travel about 50%
Physical Demands, May need to lift boxes (ticket inventory, printers, etc.) up to 50lbs

Salary

$115,000 - $145,000 USD

Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE:

NFL Core Values:

Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
Execute: We take action with precision, delivering results that drive our goals forward.
Inspire: We motivate others through vision, energy, and a commitment to excellence.
Live Our Values: We embody our core principles in every decision and action.
Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes: What we expect for our employees:

Embody an enthusiastic, proactive can-do attitude
Embrace grit, free from ego or entitlement
Excel as a relationship builder, with the ability to influence
Eager learner, driven by passion rather than just ambition
Encompasses an incredible work ethic with an agile mindset

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