Manager, Hospitality (UK-External Agency Position)
The Manager, Hospitality (UK) will play a key role in the planning, delivery, and execution of NFL Premium and VIP Hospitality programs for the NFL's international games and events. This individual will oversee guest experiences, ensuring best-in-class service for NFL partners, clients, and fans while helping deliver exceptional hospitality experiences that reflect the NFL brand.
Working closely with internal stakeholders and external partners, the Hospitality Manager will lead and support hospitality initiatives before, during, and after international events throughout the year. The role requires strong organizational, project management, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment.
The successful candidate will be proactive, detail-oriented, and solutions-focused, with a passion for creating memorable experiences and a willingness to go above and beyond to deliver outstanding results.
This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
Key Responsibilities:
- Design and planning of all hospitality areas including suites, shared spaces, and NFL VIP for international games
- Manage sales and event agencies to deliver a high-end hospitality program
- Work collaboratively with participating teams in their hospitality delivery
- Assist in the branding and design for all hospitality and customer facing areas
- Conduit between contractors and NFL Creative
- Day-to-day lead for stadium catering; assist in the creation of menus for GA/Hospitality areas
- May include external events
- Entertainment programming
- Cross department guest list management alongside NFL Ticketing and Global Hospitality sales team
- Working closely with the NFL’s Elite Service, management of internal clients, teams, NFL Executives and team ownership
- Support in the execution of and delivery of the NFL international games
- Lead or support in external partner events throughout the year
Technical Experience and Role Requirements:
- Minimum of 5 years’ working within sports and event industry
- Working within stadiums is highly desired
- Experience in managing and executing multiple events
- Outstanding stakeholder management
- Excellent time management, problem solving and organisational skills
- Proficiency in MD Office (PPT, Word, Excell etc.) and excellent email management skill required
- Strong communication, interpersonal, and conflict resolution skills
- Ability to handle multiple tasks simultaneously and work well under pressure to meet deadlines
- Proactive mindset and professional manner to align with business objectives, customer expectations and brand values
- Proficiency in English required, other languages encouraged
- Awareness of cultural differences and inclusion
- Willingness and availability to travel to local and international games (primarily Europe)
Personal Attributes:
- A genuine passion for delivering exceptional customer service and experiences
- Excellent attention to detail
- Willingness to travel, work long hours and weekends when required
- Interest in sports recommended
Terms / Expected Hours of Work
- Requires extensive travel to event locations across the UK and Europe.
- Requires flexibility to work evenings, weekends and holidays, particularly during event and game weeks.
Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset
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