Director of Product Management - Payment Processing

The team working on the Payment Processing product line is the cornerstone of NMI, enabling businesses to securely accept in-person and online payments while ensuring a consistent customer experience across all methods of acceptance. This team maintains a scalable, reliable, accurate and compliant transaction gateway that processes more than $200billion in payments through the platform each year across 150+ processors, 3k partners and 300k merchants around the world.  

Our global team of payment industry leaders build solutions that allow merchants to take any payment in any location; from retail point of sale terminals, eCommerce web sites, in-App, pay by card or bank, digital wallets and even automated toll and unattended environments. Our team is tasked by our clients and partners to remain ahead of the curve on the future of payments so that their merchants can deliver the easiest possible consumer experience.

As the Director of Product Management, Payment Processing you will lead the product team responsible for world class products and experiences that help our partners process more payment volume for their merchants. This Director position, along with your 3 product manager direct reports, own the roadmap for ~60 total members in the US and UK across product and engineering working to deliver an incredible payment processing experience for our global ISO and ISV customers. 

In this role, you will:  

• Drive the processing team towards clear and measurable outcomes 
• Lead strategy definition and prioritization for payment acceptance, and oversee annual and quarterly planning to ensure your strategy has stakeholder consensus and is iteratively delivered 
• Deeply understand the needs of our global customers, their merchants and end-users, internal teams, competitors and the market
• Provide cross functional teams context, empathy and rationale behind customer needs. From “customer wants a feature” to “they want to solve a problem that helps with …”
• Build a customer feedback loop (qualitative, quantitative, experiments, A/B testing, partner advisory board, etc) 
• Establish and inspect quarterly OKR’s for your team to measure efficacy of growth initiatives 
• Attract, build, manage and develop a talented, diverse and inclusive team of product managers
• Speak at conferences, company firesides, sales and customer workshops to promote products
• Manage vendors within your product line from contract negotiation and renewals, through delivery, escalation and relationship management. These partners include card schemes, processors, device manufacturers, and distributors   
• Partner closely with engineering around design and architecture decisions, capacity planning, prioritization, product and delivery decisions
• Partner closely with product marketing to bring new products to market (GTM)
• Partner closely with the sales and finance team on shared revenue objectives, inventory forecasting and maintaining a product P&L for your product lines
• Contribute to building and scaling the Product team and discipline across the organization by sharing market insights, providing thought leadership, leading job shadowing and mentoring sessions, and identifying opportunities for additional growth and training for the product team

You may be a fit for this role if you meet the following qualifications. The preferred qualifications are a bonus, not a requirement. 

Minimum Requirements 

• Experience leading and scaling geographically distributed teams in a fast paced, high performance business unit
• 8+ years of payments industry work experience, with specific experience working with transaction processing, point of sale devices and/or card schemes 
• 8+ years in Product Management with minimum 3 years in a people management role 
• Player/Coach able to think strategically and willing to get into the details when needed
• An inspirational leader with experience upleveling teams through professional development
• Deep experience working directly with customers, defining personas, jobs to be done and creating customer feedback loops
• Proven track record of applying creative thinking and analysis to tackle business needs in ambiguous environments
• Exceptional execution skills with a bias towards action, rapidly anticipating and adapting to shifting priorities 
• You use data driven insights to quickly understand and identify key performance drivers to promote focus and prioritization

Preferred Qualifications 

• B2B or SaaS product experience  
• Experience with embedded payments 
• Experience managing product related P&L 
• Masters Degree in Business, Engineering, Economics or related field
• Product or Project related certification 

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We Offer:

• Annual salary of $150,000 - $210,000
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

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