Job Application for Content Designer at Nubank

About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

To help us grow and fight complexity we are looking for an experienced Content Designer to join our Design team.

Once here, you will:

Co-design with Product Designers to deeply understand user's pain points and feelings at every step of all our customer journeys.
Partner with UX Researchers in order to analyze and understand research results of the project where you have the challenge of creating the texts.
Work with Designers, Brand Managers, Product Managers and Copywriters to help set the vision and storytelling for content and drive cohesive product narratives across multiple platforms and touchpoints.
Write clear, consistent, and concise user-interface content, emails, and push notifications following Nubank's UX Content Guidelines.
Represent and advocate for Content Design across different teams.
Propose research and A/B tests to deliver better content and guarantee a more inclusive work, as well as ensure people-centered decision making.
Build a deep understanding of the product audience and peculiarities to help to improve our current UX Content Guide.

What do you need to be part of the team?
Must have:

Great communication skills to showcase and share content centered work.
Must be influential and passionate to align and bring other team members to understand content design decisions and concepts.
Draw the line and the standard for content design at Nubank with a global perspective.
Impact and data driven decision makers focused on end to end solutions.

Nice to have

Moderation, scripting and other forms of research.
Experience in Fintech industry
Design principles and applicable skills in prototyping
Writing abilities in editing, journalism, creative or others

Desirable tool management:

Figma, sketch or alike prototyping platform knowledge.
Notion or other types of dynamic content documentation.
Typeform or alike written research experience.
Miro or similar white boarding tools for workshopping.

Something very important we would like to mention: if you think that you do not meet all and every one of these requirements, please apply. We would love to meet you and we know that each person has a different experience. We have different projects and goals, perhaps your professional experience fits one of them!

Benefits

Opportunity of earning equity at Nubank
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

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Resume/CV

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LinkedIn Profile

Are you able to work from the office at least two days per week?

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Portfolio

Will you now or in the future require sponsorship to work in the US?*

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Do you have experience as a Content Designer?

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How many years of professional experience do you have in UX writing or content design?

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Have you worked directly with Product Designers and UX Researchers to co-design user journeys and create product copy? If yes, briefly describe one project (your role, how you partnered with design/research, and the outcome or impact).

Have you proposed, run, or analyzed A/B tests or other content research (moderated/unmoderated tests, surveys) to improve content? If yes, briefly describe one test/study and its result or key learning (method + outcome).

Do you have experience in banking/fintech segments?

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Content Designer

About Us

Work Model for this Role

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