Research Operations Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Research Operations Manager

Location: Basking Ridge, New Jersey

About the role: 

As the Research Operations Manager, you will play a central role in the operations of research projects within the User Experience Research (UXR) team. You will be responsible for coordinating participants while ensuring that studies are conducted ethically, efficiently, and in compliance with regulations. Additionally, you will also act as a liaison between the research team, study participants, and other stakeholders. Research Coordinators should be detail-oriented, have strong follow-through skills, and be able to proactively identify and solve problems. As a utility and support role, you will wear many hats to ensure efficiency throughout the UXR team. 

What you will be doing: 

• Lead the recruitment of consumer-facing research projects for the UXR team by ensuring successful participant procurement and attendance.  
• Work with vendor platform solutions as well as internal customer data lists to recruit participants for both in-person and remote research.  
• Coordinate session times in accordance with the researcher’s and participant’s schedule and ost in-person research studies.
• Program screeners and invitations.
• Create new processes and relationships with internal teams and stakeholders. 
• Ensure that research is conducted in compliance with protocols, regulations, and ethical standards.   
• Collect and catalog consent forms, NDAs, and research artifacts in compliance to standardized processes. 
• Organize and templatize processes to enable consistency and standardization across the team 
• Provide additional support as needed to empower researchers to focus on what they do best! This may entail a wide variety of light requests that would navigating through internal resources.  

What you need to be great in this role: 

• Bachelor’s degree or four or more years of work experience.
• Two or more years of relevant work experience.
• Consumer market research and/or UX/CX research experience. 
• An understanding of research practices to ensure the tools operate smoothly and at the highest standards.
• Operations experience and experience in prioritization and increasing process efficiency.
• Experience with quick-turn, standardized research tools. 
• Experience using databases, online platforms, and dashboards to facilitate the democratization of data across key stakeholders. 
• At the time of this posting, the base salary for this position may range from $90,000.00 to $100,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Req ID: 10698

#LI-associate #LI-FD1

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations  

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.