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Customer Insights Consultant

Boston, MA

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Customer Insights Consultant

Location: Boston, MA

About the role: 

The Customer Insights Consultant will play a pivotal role in supporting or client's product team by uncovering actionable insights that drive innovation, product evolution, and targeted marketing strategies. This role will be instrumental in identifying new opportunities within the ‘beyond connectivity’ space and shaping the future of our client's product offerings. The ideal candidate will possess a strong background in quantitative market research and a passion for understanding customer needs and preferences. 

What you will be doing: 

  • Conduct Research and Analysis: Design and execute customer quantitative research studies to uncover customer insights relating to the product / experience enhancements, emerging technologies, evolving consumer behaviors, and market trends relating to the clients product portfolio.
  • Collaborate with User Researchers: Work in tandem with UX researchers to blend market and user research results to tell holistic stories about our customers and advocate for their needs to stakeholders. 
  • Identify New Opportunities: Analyze research findings to identify potential new product and service opportunities, as well as areas for enhancing existing offerings.
  • Inform Product Development and Marketing: Collaborate with product teams to translate research insights into actionable recommendations for product development, feature enhancements, and marketing strategies.
  • Present Findings Effectively: Communicate research findings in a compelling and persuasive manner, using data visualization and storytelling techniques.
  • Champion the Customer: Advocate for the customer's perspective, ensuring their needs and preferences are considered in decision-making. 

What you need to be great in this role: 

  • 7+ years of experience in quantitative market research, having worked at a research agency and/or within a corporate research department, with a proven track record of designing and executing custom research studies.
  • Significant experience in designing custom research for and conducting quantitative market/survey research with consumer audiences.   
  • Ability to independently translate business needs and objectives into the appropriate research design and actionable insights.
  • Managed agency vendor relationships, including scoping, budgeting, data quality, and timeliness.
  • Strong analytical and data interpretation skills.
  • Strong communication skills with the ability to translate complex concepts into actionable insights for non-technical stakeholders.
  • Ability to work independently and as part of a team.
  • Experience in the telecommunications or technology industry.
  • An advanced degree in Market Research, Social Sciences (e.g., Psychology, Sociology, etc.) or Business (e.g., economics, MBA, etc.) or a certification in Market Research (UGA, etc.)
  • Analyzed data from multiple sources and provided insights and recommendations tailored to different functions and levels. 
  • At the time of this posting, the base salary for this position may range from $120,000.00 to $135,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
 Req ID: 11856
#LI-midsenior #LI-FD1

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations  

 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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