Senior Account Manager
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Senior Account Manager
Location: Grand Rapids, MI – Hybrid/Onsite (2-3x/week)
About the role:
OLIVER is partnering with BISSELL to build an in-house agency that will drive creative excellence and marketing effectiveness for one of the most recognized brands in consumer homecare. As a Senior Account Manager, you will assume a leadership role, being the primary point of contact between our in-house agency and the client. You will ensure seamless communication, project execution, and client satisfaction, while also mentoring junior Account Managers and providing strategic oversight on numerous projects.
This role requires a strategic mindset, excellent project management skills, and the ability to collaborate across Creative, Production, and Marketing teams. You will be instrumental in overseeing marketing and communication strategies across various channels, including digital, print, social, and in-store activations. Additionally, you will have the opportunity to explore GenAI tools to enhance workflow efficiencies and drive innovation in campaign execution.
If you thrive in a fast-paced, high-volume environment and are passionate about delivering impactful marketing solutions, we’d love to hear from you!
What you will be doing:
- Act as the key liaison and advisor between the client and internal teams, ensuring alignment on marketing objectives and execution.
- Collaborate with the Business Director, Studio Manager, Creative Director, and Account and Project Managers to oversee project timelines, deliverables, and resource allocation.
- Develop and maintain a deep understanding of the client’s brand, business goals, and marketing strategy to drive results-driven initiatives.
- Track and analyze project success metrics, schedules, and budgets, providing monthly reports and actionable insights for continuous improvement.
- Identify and implement opportunities for process enhancements and best practices, integrating emerging GenAI solutions to boost operational efficiency.
- Oversee financial processes, including budgeting, estimates, purchase orders, billing, and reconciliation.
- Ensure smooth workflow operations by coordinating between Compliance, Creative, and Production teams to deliver high-quality marketing materials.
- Mentor and guide junior Account Managers, fostering a culture of learning and improvement within the team.
- Maintain a deep understanding of the client’s brand, business goals, and marketing strategy to drive results-driven initiatives.
- Track project success metrics, schedules, and budgets, providing monthly reports and actionable insights.
- Collaborate with cross-functional teams to translate client insights into creative solutions that resonate with target audiences.
- Support the creative development process by providing strategic guidance, managing stakeholder feedback, and ensuring final assets align with brand and regulatory guidelines.
- Identify opportunities for process improvements, implementing best practices and emerging GenAI solutions to enhance operational efficiency.
- Stay up-to-date with CPG industry trends, emerging marketing technologies, and AI-driven solutions to inform strategy and execution.
- Manage the flow of projects through design and artwork, creating timelines, schedules, project plans, resource planning and managing costs and budgets
- Responsible for managing resource allocation and producing monthly information reports
- Develop and maintain an accurate and up-to-date record of all projects and their status using our workflow management technology
- Manage the system for obtaining client feedback in a structured manner, reporting any concerns or creative and/or growth opportunities to the Account Lead
- Identify and troubleshoot workflow or asset management system concerns
- Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
- Escalation point if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement.
- Negotiate to create win-win moments with your client on behalf of your team members.
What you need to be great in this role:
- 5+ years of experience in account/project management within an advertising agency, marketing agency, or equivalent.
- Proven leadership skills with strong experience managing multi-channel marketing campaigns, including digital, email, print, social, and in-store activations.
- Familiarity with Project Management tools such as Workfront, Monday, Miro or Wrike.
- Understanding of CGI, photo, and video production processes is a plus.
- Excellent relationship-building skills with clients, internal teams, and external partners.
- Demonstrated track record of achieving growth targets and delivering outstanding client feedback.
- A strategic, solutions-oriented mindset with the ability to navigate complex projects and provide strategic recommendations.
- Exceptional communication, negotiation, and presentation skills, capable of conveying creative and technical concepts effectively.
- Interest or experience with GenAI technologies to enhance project workflows and creative development.
- Excellent multitasking and organizational skills, with the ability to manage multiple projects in a fast-paced environment.
- Proficiency in Microsoft 365 and Mac OS.
- You must have had exposure working in a client facing capacity, from handling client queries, to taking full and conclusive briefs.
- Must be team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities
- At the time of this posting, the base salary for this position may range from $93,500.00 to $104,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Req ID: 14055
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
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