Manager, IT Operations

Strength in Trust 

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. 

The Challenge

The IT Operations Manager at OneTrust is a people-first leader who owns reliable, responsive, and scalable IT services for a global workforce. You will lead the IT Operations team in India, invest in team member growth through coaching and feedback, and build a culture that values ownership, curiosity, and follow-through.

You will be accountable for day-to-day service performance in the APAC region, including ticket and request flow, incident response, and vendor coordination, and you will raise the bar through clear expectations, strong communication, and continuous improvement. You will also own project leadership for IT initiatives, aligning stakeholders on scope and priorities and driving delivery with consistency. The work is hands-on and global, and it rewards leaders who develop people, keep teams focused, and improve the employee experience through better tools, clearer processes, and automation.

Your Mission

• Lead and develop the IT Operations team in India through coaching, goal-setting, feedback, and performance management, building an inclusive, high-accountability team culture.
• Own IT Operations systems and practices throughout APAC, ensuring operational excellence, SLA/KPI adherence, high-quality service delivery, and excellent employee experience.
• Provide project leadership for strategic IT and cross-functional initiatives, ensuring consistent delivery and high-quality outcomes.
• Identify and implement process and service improvement opportunities using capabilities such as AI and automation, enhancing service delivery and employee experience.
• Partner with global IT leaders and business stakeholders to align priorities, deliver new capabilities, manage dependencies across time zones, and communicate status, risks, and tradeoffs clearly.
• Manage vendors and procurement activities including renewals, tool onboarding, and performance reviews; ensure vendors meet operational expectations and create business value.

You Are

• Thoughtful, proactive, and impactful leader with proven strengths in employee development, customer service, systematic problem-solving, ownership, and taking initiative.
• Strong written and verbal communicator.
• Proven critical thinker with advanced analytical and decision-making skills.
• Customer service-minded with a strong ability to plan, schedule, and monitor work activities to meet time and quality targets.
• Highly organized and meticulous with excellent process management skills; comfortable providing project leadership and driving outcomes.
• Equipped with excellent verbal and written interpersonal skills; with the ability to clearly and effectively articulate ideas and the direction of projects.
• Able to manage and drive multiple simultaneous tasks and projects effectively, quickly adapting to new situations and aligning to business goals.

Your Experience Includes

• Experience building, leading, and scaling high-functioning IT operations or support teams, with accountability for people development, service reliability, and successful delivery of complex IT initiatives in a global environment.
• Proven ability to own IT services from end to end, including service performance, incident response, change execution, and continuous improvement, with a strong focus on employee experience.
• Experience leading complex IT initiatives from problem definition through delivery, managing scope, dependencies, risk, and stakeholder alignment across time zones.
• Familiarity operating IT services augmented by AI-driven capabilities (intelligent intake, routing, knowledge, or automation) embedded into ITSM workflows.
• Strong operational background across modern IT platforms and services (endpoint, identity, collaboration, network, and ITSM), with experience establishing and maintaining standards, lifecycle ownership, and scalable operating practices.

Extra Awesome

• Bachelor’s degree in computer science, engineering, or a related technical discipline.
• Experience elevating IT maturity with automation-first, process-centric operating models and measurable service outcomes.
• Experience maturing hardware lifecycle and asset management operations at a global scale, including lifecycle governance, inventory integrity, logistics, and refresh strategy.
• Formal project management experience leading complex, cross-functional IT initiatives, including scope definition, dependency management, delivery governance, and stakeholder alignment (PMP, PRINCE2, or equivalent experience a plus).
• Strong grounding in ITIL / ITSM principles, with experience applying service management best practices across incident, service request, change, and problem management (ITIL certification preferred).

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.