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Site Reliability Engineer

Remote, US

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

About the Role: 

At Ooma, we are innovators driven by operational excellence and passionate about delivering outstanding customer experiences. As part of our transformation into a truly international team of Site Reliability Engineers (SREs), we are expanding our capabilities to meet the demands of our worldwide customer base. 

We are looking for a talented SRE, Systems Administrator, Operations Engineer, DevOps Engineer, or IT professionals who thrive on solving challenging problems and ensuring service reliability at scale. If you are motivated by working with the latest technologies, mentoring others, and building highly available systems, we’d love to talk to you. 

What You’ll Do:

  • Become a subject matter expert in applications supporting Ooma customers. 
  • Collaborate with Development, QA and other SREs to evaluate, deploy, and debug applications. 
  • Improve observability by implementing, refining, and adjusting application monitoring and thresholds. 
  • Mentor team members to enhance application management practices. 
  • Act as an escalation path and backup for junior team members, providing guidance during alerts and incidents. 
  • Write automation scripts, set up CI pipelines, and review/evaluate software solutions and best practices. 
  • Participate in on-call rotations, providing 24/7 support for Ooma services. 

Experience We’re Looking For: 

  • Strong background in production (24/7) support for large-scale environments required. 
  • 6+ years of Linux administration and troubleshooting experience with full-stack, application support focus; 8+ years overall working experience as an IT professional. 
  • Proven expertise in advanced scripting using Python, Perl, and Bash. 
  • Database administration experience with MySQL, MongoDB, or PostgreSQL required. 
  • Must have experience with configuration management tools such as Ansible, Puppet, etc. 
  • Hands-on experience with cloud platforms such as OCI, AWS, or GCP required. 
  • Proven ability to lead technical projects from inception to completion. 
  • Experience with DevOps tools, like Docker, K8s, Gitlab CICD, Jenkins, Terraform preferred 
  • Experience with monitoring best practices using ELK stack, Prometheus, Nagios, or Grafana preferred 
  • Experience with Agile tools like Jira, Confluence, or any similar tool, preferred 
  • Strong collaboration skills and empathy for the end-user experience. 
  • Excellent troubleshooting, communication (written and verbal), and cross-functional leadership skills. 
  • Ability to work effectively in fast-paced, dynamic environments and manage ambiguity. 
  • Quick learner with a self-starter mindset and ownership of outcomes. 
  • Sound judgment in escalation and decision-making. 
  • Bachelor's degree in Engineering/Computer Science or equivalent experience. #LI-CC1

What We Offer: 

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. 

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
    • HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) 
  • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • FSA Healthcare & Dependent Care
  • Commuter Benefits
  • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
  • 401(k), including employer match, and Roth
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time off, Sick Time, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel Assistance Services and Identity Theft 
  • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

LI-C1

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

United States Pay Range

$110,000 - $175,000 USD

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