Senior Staff Researcher

Location

This will be located in our San Francisco office.

About the Role

As the User Research leader at Opendoor, you will shape how we understand and serve our customers while building the future of real estate. You'll work closely with Product, Design, and Business leaders to drive strategic insights that inform our product strategy and business decisions, as we reimagine home buying and selling. 

What You'll Do

• Lead research strategy across Opendoor's products, conducting mixed-methods research to uncover deep insights about our users, opportunities, and product-market fit
• Work across various product development stages – from early foundational research to concept testing, prototyping, and usability testing
• Identify ways for us to improve our experience across all of our touchpoints, including digital tools, physical homes, customer service interactions, and our marketing
• Synthesize complex data from multiple sources (qualitative and quantitative) to tell compelling stories that inspire and drive action
• Build and implement research frameworks, tools, and processes that enable teams across the organization to conduct high-quality tactical research
• Mentor product managers, designers, and other stakeholders in research methodologies, helping them become more effective advocates for our users

What You'll Need

• 6+ years of experience conducting user research and/or market research
• A track record of discovering, synthesizing, and socializing actionable insights that impact company-wide goals
• A self-driven attitude and the initiative to identify research needs, set your own roadmap, and creatively solve problems
• Expertise in mixed methods, with strong qualitative skills and the ability to conduct solid quantitative research with large sample sizes
• Strong communication skills and an ability to frame insights into compelling narratives
• Strong leadership skills with demonstrated ability to influence senior stakeholders and build relationships across Product, Design, Engineering, Ops, and Marketing

Nice to have

• Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience
• Experience in real estate, fintech, or marketplace businesses
• Experience being a solo researcher or building a research function from scratch
• Experience building research capacity within organizations through training, mentorship, and development of scalable processes
• Track record of building strong partnerships with data science and analytics teams

Compensation

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $207,200-$259,000 annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain. 

• To learn how we are reinventing the Real Estate industry check out our website. 
• Hear about our culture directly from team members by visiting The Muse. 
• Discover what we are building for our customers by reading our blog.

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We’re committed to Diversity, Equity, Inclusion, and Belonging

Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.