New

IT Manager (R13883)

Remote - India

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

 

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

The IT Manager, India leads End User Services and Enterprise Service Desk (Level 1 support) operations for Oportun’s India workforce while partnering closely with U.S. and Mexico-based teams to ensure seamless global IT support coverage. This role is responsible for managing onboarding technology enablement, day-to-day end-user support, incident management, and service delivery excellence across the region, including overlap support for U.S./Mexico business hours.

The IT Manager drives operational efficiency through effective use of ServiceNow and enterprise endpoint management platforms while ensuring secure, reliable, and scalable IT support services. By enabling employee productivity and minimizing downtime, this role directly supports Oportun’s mission of delivering accessible and responsible financial services.

 

RESPONSIBILITIES

  • Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team, providing coaching, performance management, and operational oversight.
  • Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests through ServiceNow.
  • Oversee onboarding and offboarding processes, including device provisioning, computer imaging, access configuration, and system readiness for new hires.
  • Provide advanced troubleshooting support for hardware, operating systems, enterprise applications, identity management, and collaboration platforms.
  • Manage endpoint lifecycle operations including asset coordination, device compliance alignment, patch management support, and refresh programs.
  • Serve as primary liaison for regional IT vendors, ensuring service quality, issue escalation management, and effective coordination
  • Support global IT operations by providing India-based support coverage with overlap for U.S. and Mexico business hours.
  • Drive continuous improvement initiatives, including automation of service desk workflows and responsible adoption of AI tools to enhance user productivity and operational efficiency.
  • Partner cross-functionally with Global IT, Security, HR, and Infrastructure teams to ensure consistent and scalable IT service delivery.

 

REQUIREMENTS

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
  • Minimum of 6+ years of progressive IT support experience, including at least 2 years of people management experience.
  • Proven experience leading Service Desk or End User Services teams.
  • Hands-on experience administering enterprise tools such as Jamf, Intune, Tanium, Microsoft 365, Okta, and ServiceNow.
  • Strong troubleshooting expertise across hardware, operating systems, SaaS applications, and identity/access management.
  • Experience managing vendor relationships and coordinating external service providers.
  • Demonstrated ability to operate within defined SLAs and drive service delivery excellence.
  • Experience supporting global teams across multiple time zones.

Preferred Qualifications

  • ITIL certification or familiarity with ITIL-based service management practices.
  • Experience supporting fintech or regulated environments.
  • Experience with automation or scripting (PowerShell, Bash, workflow automation).
  • Experience implementing AI-enabled productivity tools within IT service operations.
  • Strong analytical and reporting skills with experience tracking service metrics and performance indicators.

 

#LI-REMOTE

#LI-ST1

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

 

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

Create a Job Alert

Interested in building your career at Oportun? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Oportun’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.