Otter - Sales Operations Associate - Los Angeles

The Role: 

The Sales Operations Associate will play a critical role on Otter’s Central Operations team, helping to drive strategic initiatives that enhance sales performance and operational efficiency. You’ll partner closely with Sales, Marketing, Strategy, and Finance to analyze data, streamline processes, manage key sales programs, and enable the team to achieve revenue goals.

What You’ll Do

• Create business insights and operational excellence practices to increase revenue through sales productivity, and efficiency.
• Manage sales compensation, incentive, quota and territory plans aligned with our overall business strategy
• Execute pricing exceptions and pricing deal offerings.
• Run end to end funnel metrics, driving lead scoring, qualification, and routing processes across the organization
• Manage lead generation, including related tooling and process.
• Execute the monthly and quarterly operating cadence to achieve key operational milestones
• Facilitate sales enablement efforts, such as training and developing sales collateral
• Develop and implement sales strategies to drive revenue growth
• Analyze sales data and create reports to identify trends and opportunities
• Create presentations and training materials for sales team
• Work with cross-functional teams, including Marketing, Product Development, Strategy & Planning and Finance.
• Monitor and analyze sales performance to identify areas for improvement
• Provide guidance and support for sales team members to achieve their goals.
• Identify and implement new sales tools and technologies.
• Identify and anticipate medium to long-term risks facing our Sales and Go-to-Market teams, and develop strategies to mitigate them.
• Collaborate with senior management to align sales operations and project management with company goals.
• Prepare and deliver regular reports to senior management on sales performance, budget and forecast.
• Develop and maintain project plans, schedules, and budgets for sales projects.
• Identify ways where Otter can be more efficient or effective with our resources to yield greater return on investment within the Sales function

What We’re Looking For

• Relevant Work Experience: 5-7 years
• Domain Experience: 3-5 years in Sales Ops, Biz Ops, Data Analytics
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Strong attention to detail and ability to work in a fast-paced environment
• Expertise with CRM software and sales reporting tools, particularly Salesforce
• Proficient in SQL and data modeling best practices.
• Experience with Python for building automation and data pipelines.
• Proven track record of improving sales processes and efficiency.