Technical Account Associate, Otter - Bogotá

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

 

• Reproduces bugs and triage them to the correct product teams with impact analysis.
• Adheres to team and organization processes and SOPs and surfaces gaps/inefficiencies based on working experience.
• Uses effective communication to update or guide both technical and non-technical customers on a solution to a technical problem
• Technical Account Management: Work with regional Technical Account Management teams across technology and business functions to manage key technical relationships with restaurant partners.
• Sales Engineering: Partner with SMB & MM Technical Account Managers to support technical pre-sales conversations and ensure the customer's onboarding onto existing and evolving products and solutions are as smooth as possible.
• Merchant Growth: Work closely with SMB & MM Technical Account Managers to support the launch of new technology integrations to win new accounts and grow existing accounts.
• Merchant Onboarding: Own merchant onboarding, technical deployment, and support execution for both 1:1 and 1:Many partner engagements.
• Product & Engineering Feedback Loop: Collect product feedback from partners and work with Technical Account Managers to prioritize feature requests.

 

 

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others?